Residence Inn Anaheim Placentia/Fullerton

Our stay was very disappointing from start to finish. We arrived on a Tuesday and were told at check-in that our room wouldn’t be cleaned until Saturday. In the meantime, we had to go to the front desk for fresh towels (which were never brought to us), and no one ever came to collect the dirty ones — they just piled up in the bathroom. When Saturday came, housekeeping said we weren’t on the list to have our room cleaned, even though we had been out of the room daily from 8am–4:30pm. Later that evening, she returned to say we were on the list, but after asking for a few minutes to get dressed, she never came back. There were also maintenance issues: the shower leaked all over the bathroom floor, and since we didn’t have fresh towels, we had to use the soaked dirty ones to mop up the water. The toilet is right next to the shower, so we were constantly stepping in water. Maintenance only unclogged the sink and didn’t fix the leak. I requested a blanket mid-week and was told someone would bring it — it never arrived. I ended up buying one from Walmart. On top of all that, the room was very outdated and in need of upgrades. This experience was not reflective of the Marriott brand I’ve trusted for over 20 years. I’ve already switched my upcoming August reservation from Courtyard to the Hyatt. Very disappointing.

Perfect

Every one was pretty nice the property was very spacious anything that we need they give us breakfast was great also the only thing I don’t like they charge for parking and also lots spiders but anything else was great nice and big spacious like apartments like quite area you verly cant hear anything out side we love the place but lots of spiders

great property, friendly staff and very accommodating!

loved everything from this hotel thank you for making our trip memorable

The accessible eBay broom did not have a shower chair, front desk was quick to remedy that. The bathroom while spacious and nice, there could have been more counter space for hygiene items. There were no draws to put away clothing so we had to live out of suitcases. They have a rather large desk that could be replaced with a low chest of draws. They gave extra towels and trash removal when requested. We were there for 6 nights and only had the room cleaned and bed linens changed once and we had to ask several times. The person who cleansed and changed the linens did an excellent job! The front staff were friendly for the most part. Breakfast was ok. There was not a lot of choices for someone with food allergies but otherwise it was a good mix of carbs dairy and protien. Most mornings we didn’t get there in time for something to eat as they either ran out or they shut down just as we got there. I think that they could leave the coffee and tea for people but instead they offer water and lemonade during the day. There are not enough handicapped parking spots and for 9 bucks a night, there should be. I had to park my car on the other side of the hotel complex after unloading my son in his wheelchair. While that’s not a big issue for me it can pose a bit of an issue for other non ambulatory persons. Overall the experience was pleasant.

Very small closet space and no place to put suitcases

I liked the breakfast. I was surprised to find I had to pay $9 a night to park. There was some confusion at check-in. I was told the internet or card reader wasn't working so another $299 charge was put on my credit card even though I had a receipt showing I had paid in full dated 6/22. I think there should have been a trash can for the kitchen area as well as for the bathroom. The mattress was a little too big for the bed platform and I almost rolled out of bed a couple times when the mattress drooped . A door separating the toilet/shower form the mirror and sink would have been nice.