Townhouse Winston Salem - University

Nothing, you guys allowed me to reserve it. Yet they were sold out.

Nothing, you guys allowed me to reserve it. Yet they were sold out.

Didn't have the accommodations I reserved

booking.com website is very misleading. There is no free continental breakfast which is the reason I booked this stay.

I requested a 1st floor non-smoking king room in February 2026 & I was told that those rooms were fully booked @ 3 PM upon our arrival on May 1, 2026. The parking lot was not even full when we arrived nor when we left in the morning. When we entered this place, the name of OYO Townhouse was no longer visible since the name was changed to Quality Inn in October 2025, according to the guy who checked us in. I requested another set of towels upon entering the room which had only one set of towels. The bathroom shower curtain was folded over the rod. I also asked him how to open the closet to hang our clothes since there were no handles on the stand-up closet and only 2 hangers inside. Same guy didn’t seem to want to make things right. I asked for another room, and he said that he could probably get me another room on the third floor looking the same as this one. There is no third floor! He said there was another handicap room on the first floor with a double bed. There are no elevators and the outside had so much trash in the corridors. We are elderly in our 70’s & 80’s so steps are a problem. The sheets were soiled and there was no comforter as pictured – just 2 sheets. I had to pull the plug on the microwave in the middle of the night since the microwave kept beeping. We did not use the microwave during our stay. There was also a broken wall socket in the room as well as hardly any light bulbs that worked. We had to move the working light bulbs to areas we needed. I told the guy at the front desk that I was very discouraged, but it didn’t matter to him. I feel that we should receive a full refund. I would have left if I hadn’t paid ahead of time. I would not recommend this place. Upon entering, the reception area is enclosed and the glass is broken. That’s not a good impression! Attached are pictures of the broken glass in reception area, no handles on clothes closet, broken wall socket, only 1 lightbulb over the vanity instead of 3, shower curtain.