MainStay Suites Springfield IL

Not good. Dated dirty hotel with no amenities. Thankfully staff was kind.

Did not like that I had to pay a $5.00 charge because I used Expedia. Cancelled stay because of room condition.

Room was clean, but other areas not so much. Staff were kind and helpful. I was concerned about how safe area was.

Unsafe drug infestation hookers in an out cars getting broken into employees don’t do there jobs was just horrible and as a gay man I figured it would be nice but now once nightfall hit, it came alive

Took over an hour to check in. Between calling Hotels.com because their "virtual card" was canceled (or some crap) and the short staffing at the hotel, the check in experience was terrible. Once finally checked in and walking to my room I noticed a smell that reminded me of a nursing home, which continued once I was in my room. TV did not work, which is ok by me, I don't watch the garbage they try to program us with anyway, but it would be nice to see the local weather. To sum up, it was a bed to sleep in. And the sheets seemed to be clean enough. Me being prior military I've slept in worse places. My advice, spend a few more bucks and find a different hotel.

Do not stay at this property. I walked into my room and it was not even prepared by the housekeepers. Even worse there was blood all over the bedside table and hairs in the unmade beds. Avoid at all costs.

Very run down. It took 3 rooms for us to have a half way decent one. And even then I had to clean the entry way and bathroom floors!

Check in was very lengthy. I was charged an extra $9.00 at check in for booking my stay through hotels.com. My room smelled like somebody just finished cooking a steak dinner right before I had arrived. The bathroom was not very clean, towels were stained, bedding linens were not fresh, and the pillows were very old and worn out.

It's truly like they put lipstick on a pig. The lobby was clean and bright... and that's where the cleanliness ended. We were on the 3rd floor, and it smelled SO BAD. The airfreshners would go off intermittently which just covered the stench for a brief period. The pool was AWFUL. There's also an unlocked door in the pool area. When opened, it was stacked FLOOR TO CEILING with microwaves. And we joked that the pot holes in the parking lot were so big they were meth holes. There's also no spot for this, but we were there for a friend's funeral. So it wasn't leisure or business. It was an unfortunate stay all around.

Check in is at 3. I reserved a room and it wasn’t ready till 4, but they were sorry and put me in a suite which was very nice. Unfortunately, there weren’t any water cups or mugs, but we made it. There wasn’t a hairdryer which was the most disappointing flaw, because I didn’t bring my own. There also wasn’t a large selection for on the go breakfast. Luckily I brought pop tarts for my kids.