MainStay Suites Springfield IL

Something sharp under the carpet that cut my foot. Only 1 VERY thin bath towel in the room. Asked for a couple more. Never received any! Nasty grime in elevator, lobby and room. AC not very good. Happy to check out

Would not recommend this place.

Will not stay again

This is the worst hotel or extended stay I have ever booked. I was booked for a stay in my room from Monday to Friday. When I first checked in, the room was filthy, dilapidated, and smelly. The sheets and bathroom floor were badly stained. The iron provided in the room stained my white shirt. The chair in the room was broken and could not be used. The bedside lights did not work, and I had to use the bathroom lights. There was a mysterious hole in the floor underneath the desk. There was no Kleenex. The coffee stand/base had no pot or cup to use for making coffee. I was given only one towel for my entire five day stay. The list of issues with this room was endless, but I checked into the room late at night and was very tired, so I could not do much to address the situation that night. The next day on Tuesday, I complained at the front desk, and the woman there brought me some more towels. A man she came with also fixed the broken chair in my room. They tried to fix the lights but, unfortunately, could not get them to work. The general manager or owner Ben Anthony is very unprofessional. When I presented him with the issues I had with the hotel, he kept on calling his dad to help him. I had to check out earlier than my original booking because I was very uncomfortable. When I complained about about the condition of the hotel, Ben became angry with me. I would not recommend staying at this hotel under any circumstances. I had a truly awful experience that I would not wish

DO NOT STAY HERE. This hotel was awful!! I wouldn’t even call it a hotel, it was more comparable to low-income housing apartments. The hallways smelled of smoke, and old takeout food. The sheets had stains all over them. The shower didn’t drain. The room itself was barely even cleaned. I checked in at 9:00pm and checked out at 10pm. I couldn’t even sleep there, and ended up getting another hotel down the street. I am NOT high maintenance by any means, but this place was the furthest thing from comfortable.

Property was under construction which was fine. The smell of Marijuana was everywhere and the noise level was terrible. Was there 2 weeks and received no housekeeping. I used thr bathmat as a towel as it was bigger thwn the one bathtowel that was in the room. Cooktop did not work. No coffee maker or toaster in the kitchenette. Multiple times there were large piles of trash by the 2nd floor elevator. Overall a bad stay.

Dog poop in the hall and vomit in the elevator. Walls dirty, staff unfriendly and not helpful with needed.

Place was dirty and way over priced. They where taking advantage of people during the power outages. We also had to put a $700 deposit for being a resident of the town it was in. You will be disappointed in your stay here.

I wouldn't recommend my family. I don't like giving bad reviews, but this was unacceptable. The swimming pool was nasty and not sanitized with chlorine, water was green. My original room was not cleaned. I was moved to an upgrade but found the top sheet had something on it, which makes me feel the sheets were used and not washed. Just very disappointing.

The first room had no working lights and it was filthy even the microwave and toilet, so they put me in a suite the tv was missing and we found fake fingernails in the bed, when leaving the computer was down also no Wi-Fi working, pools were dirty could not use pool.