MainStay Suites Springfield IL

There were roaches in the bathroom, ceiling was cracked & peeling and falling down, the microwave was dirty still had chicken pieces in it, needs vacuum bad plus underneath the bed realy dirty

When I arrived, the lobby was a zoo - loud noisy kids runn around screaming, a lady doing laundry right in the lobby, a group of 5 adults trying to have a conversation over all the noise - loud! The receptionist was off doing repairs so had to wait awhile to check in. She was very nice. The hotel is very dated - old dingy while boasting a larg sun outside newly opened. There were 3 bags of groceries sitting in the hallway just outside my door. Can’t wait to see what breakfast will be like. I did sleep well

Rented a room to get here and checked in told water was off for a hour and then would be turned back on and hours later still no water and said wont be on till morning!

Outdated,dirty and a unpleasant staff

Very little housekeeping.

Bugs in the room, no desk to work at, slow wifi.

Checkin starts at 3:00 PM; arrived at 2:50 PM and they had ZERO rooms clean and ready. We had traveled all day and on a tight schedule, on our way to a family funeral. They asked if we could come back in an hour. It took so long to check in that we were late for the funeral. There were people hanging out in the parking lot drinking at night. Someone wedged a rock into an otherwise locked side door. The entire place wreaked of strong, cheap air fresheners - lobby, hallways and rooms. It was overwhelming. The dingy room had a huge full-size refrigerator that dominated the small space. It was 5 feet away from the small double bed (not a queen.) The walls have lots of small damaged areas, and so did the tub trim. The toilet was dirty and unflushed. The alarm clock was sticky. The air freshener smell was awful. They charge an additional fee for hi-speed internet. They charge $25 for 2nd a guest in your room. They charge $20 every time a pool towel is found in your room. They charge for housekeeping services if needed more than once per week. Signs are posted by the elevators warning guests not to leave dirty dishes in their rooms. Also, key cards must be returned to front desk, visitors must register at the front desk, borrowed dishes must be washed and returned to the front desk, and guests must sign up to use pool. They also require that you sign a form promising not to smoke or have parties in your room. I felt like we were staying at a homeless shelter.

There were a lot of issues with this stay. They refused to let us check in stating that we had not paid them for the stay. I contacted Hotels.com and they made it very clear that this hotel accepted our payment. We asked for room service to change our sheets and towels daily due to different staff using the room and this was not done a single time during the stay. Every day there was a new problem I had to deal with while staying at this hotel. I would highly not recommend this hotel due to service.

check in was long elevator was trashed and squeeky 4th floor was very hot room smelled terrible one bed is all the way against the wall carpet torn in several areas walls not clean windows let light pour into room showers get water everywhere pictures online were very misleading compared to the room we had

Dirty, smelled only had one towl that had holes in it. Took twenty minutes to check in. No coffee maker in room, no sheets on bed laundry was in the lobby. No breakfeast just a coffee and juilce machine with bags of oatmela. bathroom was filthy room stunk.