Sunrise Inn By OYO Newport News US-60

I paid for a smoking room through online booking and was given the opposite. My room had been given away. The attendant even said the smoking rooms smelt like smoke(really?!), asked me how often I smoke and told me that I would have to go outside and smoke. I paid for a smoking room. He told me he knew but this was the only room available. So why accept payment???

The were rude at the front desk so I never even checked in. Just went to a different hotel that cost less and appreciated my business

Place was pretty run down and not much money going back into it. Baseboards were barely on the wall, mold on the shower curtains and pain peelings off the ceiling. Had to check out early cause of an emergency, so if they reduced my rate that would be about the only plus.

We stayed here because its close to Ft. Eustis and it was good price for a last minute trip, but I will reconsider staying again. The room was somehow clean, the bathtub was clogged, no toiletries except for one small bar of soap. There was no coffeemaker in the room (for a coffee lover that is terrible!), the comforters had some stains and I got a non-smoking room, however it did smell like smoke in there. I guess you get what you paid for! :/

I order a room (non smoking) still smelled like cigarettes it was very unpleasant. Also, the bedroom was not reasonable clean. Not satisfied! $100 that went to waste. And thanks god it was only one night.

Nothing this was gross with broken AC room was filthy

The bed was comfortable. The comforter/bedspread was stained on both beds. My husband found a written on note underneath the sheets. The lamps above the bed had a broken switch and could not turn on. The shower had good water pressure but was leaking at the top of the shower head, causing damage to the ceiling. Not a problem for us, but will soon be a big problem for the property or a future guest. The towels were extremely thin and they didn’t have enough in the room for two guests. They did bring us more after we asked two times. We were staying two nights and at 10:30 AM on the first morning the motel staff were knocking on our door to tell us to check out. We weren’t leaving and it wasn’t even checkout time. That was rude, and we were still sleeping after getting in late the night before! The AC was off when we checked in, it was about 90 degrees and took several hours to be comfortable. The towel rack and toilet paper holder were both missing, making it hard to dry our Unsubstantial towels. There was only one roll of toilet paper, thankfully it was enough, and no tissues. Not very happy with this stay.

Was better then i thought it will be .. Will be going back

Poor service. Fire alarm was not working. No bath towels. When asked about it received those after 3hours. Bathroom tub water was taking lot of time to clear. No bathroom shampoo.

This was an Economy Inn. I expected a lower class experience in return for low cost. I was expecting only a clean bed, working AC, and relative safety. The Staff, Mike, was extremely rude. The AC did not work, made the room hotter, and it was in piss poor condition (knobs broke, etc). There were rooms Mike could have moved me to but he refused and demanded that I wait for repairman at 11:30PM. Then wait another hour when the room didn't get any cooler! He lied to CheapTickets when I demanded refund, stating the AC worked and room was newly renovated. Other than that, it was an experience you would expect from a low rated Inn - homeless people, couples checking in rooms for an hour or two, dirty outside. The sheets were clean and I did feel 'relatively' safe and would have stayed if the AC worked even if only one setting worked - cool. And I cannot state enough how TERRIBLE (I cannot use the appropriate words here) the staff was.