Courtyard Austin-University Area

Amazing and understanding staff. The room was super clean and cold with makeup wipess.

there was water damage through the halls but nothing serious.

Very convenient location.

Facility looked rundown. Worn out carpets, drab paint, old mattresses.

Close to downtown area

Dingy looking inside, carpet needs to be removed, a/c unit had mold residue and the cover to control it fell off when lifted, tv froze many times, toilet flushed at a very slow pace and filled up with lots of water slowly.

Just had to give a quick shout out to the night front desk worker aka Mrs Jam(jamela) because workthe night shift a being that kind to everyone is not for the week especially staying up all these hours inthe middle of the night alone

The high point of the stay was having a room ready upon early check in. Unfortunately, the room type I had reserved (king bed) was not available and she stated the hotel had over booked king bed rooms, but a room with two queens was available. That was great and an early check in is always appreciated. The other good part was Brooke, the server in the food area. She was very busy (and I heard two staff had quit unexpectedly) but she was quick and the cook prepared good food for hotel standards. My issues came into play with the pool area, housekeeping, and keys being deactivated twice. Pool: I purposely booked a hotel with an outdoor pool (after canceling a hotel without a pool) because even though it is March, I’m from the north and lounging by the pool in the sun was on my to-do list for this vacation. Unfortunately, that didn’t happen because even though the pool was open, the building blocked the sun so even if it was warm enough, there was no sun reaching the pool area. Key deactivation: I travel enough to know not to put keys next to cell phones. I have never stayed at a hotel where my keys have been deactivated twice in one stay. Both times I had my hands full and was exhausted and had to go to the front desk, and of course had a guest in front of me with an issue. The first time I was on my way out and forgot something in my room, so I was late for a lunch with family. The second time I commented on the deactivation happening twice, and I was told not to keep it near cell phones. No apology. There was another guest complaining about key deactivation as well so it wasn’t just me. Room service: minimal at best. There was a used bottle of lotion in the bathroom and the shower had two shampoo instead of one shampoo and body wash. The beds were made daily, but the bar soap was taken away and no soap provided. No lotion was ever supplied. No extra towels or washcloths. There was one small trash can for bathroom and bedroom, and it was overflowing and not emptied. I honestly didn’t even bring it up because I didn’t have time or feel like dealing with it. To me, having the basic toiletries/services shouldn’t require me to ask for it. I had requested daily room service on my check in. There is a $4 plus charge for a medium coffee. I paid it, because I need my coffee. The coffee is put out later in the day, but you have to pay in the morning.