Hilton Boston Dedham

I am giving this hotel 2 stars only because the front desk staff were great. We were there with a group for a tournament, so we had multiple issues across all of the rooms. It's rare that a hotel achieves the trifecta of issues with pests, plumbing and HVAC, but here at the Hilton Boston/Dedham they strive to disappoint across all categories. Plumbing - On day 2 of our stay the toilets stopped flushing. They were no clogged, they just wouldn't flush. Maintenance never came to fix it. Ants - One room had ants the whole time which were not handled after complaint. MICE - Four of the rooms had mice in them and we also saw one running down the hall. To get rid of it they sent someone down with a broom handle presumably to beat the mouse to death in front of the children. They said they didn't have any open rooms to move us. HVAC - At the end of one hall the a/c wouldn't work. The rooms were hot and stuffy. They promised to bring a box fan, it never came. At the other end of the hall the heat wouldn't' work and the rooms were freezing the entire time. Customer service - I called the hotel and left multiple messages as well as sent emails prior to our stay. No one ever responded. We left messages for the manager while we were there and never received a response.

Good room, very quiet and comfortable. Restaurant came in handy for dinner and breakfast. Perfect for my needs for this stay.

Liked bed

Bathroom. Cracked sink. My wife could not take a shower because there was several inches of water in the tub with black debris type stuff coming up out of the mostly plugged up tub drain? She had to wash up in the sink. We were time pressed to make it to a convention in the area. Shower tub plug backed up some debris and hair coming into tub from drain Door security not good from dead bolt not working and upper door security, where the chain goes Mickey Mouse with a block of wood that was not thick enough for Door Security. Took photos of everything. Management said they would have maintenance correct problems. Also, I don’t think the room should’ve been rented in that condition if we had known of those bathroom problems we would have had them put the room out of service and give us another room.

It was clean, it was in a easy off the highway location

No microwave, ice machine was broken,

Clean

Clea