OYO Hotel Waco University Area/ I-35

I booked this reservation through Expedia for a business trip and received a confirmation. However, when we arrived at the hotel in Waco after a 3 hour drive from Houston, I was told that the hotel was sold out and that they would not honor my reservation. Apparently, other guests were experiencing the same problem. Unfortunately, there were no availability for hotels in Waco due to the eclipse traffic. As a result, we turned around and immediately drove back to Houston for the night. THIS IS A HORRIBLE WAY OF DOING BUSINESS! The OYO hotel as well as Expedia can not be trusted for my future travel needs.

Didn’t honor Expedia reservation claiming they were overbooked.

I lost my deposit because my flight leaves at 5 in the morning, I speak at 7 at night to check out and receive my return deposit, the answer is; there is no manager, nor the person in charge to receive the room, after 10. No solution to my problem by the reception of this hotel, your customer service is terrible. perdi mi deposito porque mi vuelo sale a las 5 de la mañana, hablo a las 7 de la noche para hacer check out y recibir mi deposito de regreso, la respuesta es; no hay manager, ni la persona encargada para recibir la habitacion, despues de las 10. ningina solucion a mi problema por parte de la recepcion de este hotel, su servicio al cliente es pesimo.

Hotel was overbooked and my reservation was not honored. I would like a full refund

I was going cheap so I chose OYO but this place was terrible. They only had a couple of rooms available and one smelled strongly of cigarette smoke (like someone recently had been in there smoking) and the next was where someone must have been staying because it had an electric hotplate but the door didn't lock. The third room was in the best shape of all 3 but was old and not in the best shape. The kicker was no wifi. This place was terrible so I said I was going to cancel the rest of my stay which the manager said I could. The next day (I had to stay because it was late at night when I checked in) I cancelled and they would not refund my money like they said they would.

It was good

Never got my deposit back

DO NOT BOOK, no matter how cheap the rates are. I made a reservation to this hotel and had my confirmation email 2 days prior. When I arrived in person to check in, I was told the hotel over booked. They had signs printed there were no vacany and the front desk rep told me there were no rooms left. They walked me without having the decency to find me a place to stay for the night. They didn’t offer any help, barely spoke any English to communicate. Save yourself trouble and do not book. Luckily I was not stranded late at night with my family.

I booked and prepaid for a room at the OYO on Expedia. But when we got to the hotel they didn’t have any rooms. Also, the clerk didn’t speak English. She had to call someone to talk to us.

No Way! Move on to the next place! But if you’re destitute and need a place to stay, this is perfect!