The Lancaster Hotel

We walked into this hotel for our wedding anniversary, and from the very beginning, we felt incredibly welcomed. Kevin was especially helpful and made our experience truly memorable. We will definitely be coming back! We recommend this hotel to anyone looking for a fantastic stay!

I enjoyed my stayed, Kevin was super friendly and allowed me to check in early! The beds are comfortable & the staff goes above and beyond ! Thank you to everyone.

The room is awesome and the friendliness of the staff also. The location, being in the theatre district, was great. I will definitely be back!

Honestly, it's not a deal breaker because everything else is great, however, breakfast could do with some improvements. The breakfast staff were mediocre in friendliness and there are a few things which need to be changed. The hot water for the tea was not boiling, even when I asked them to reheat it. I think the water and coffee needs to be plugged in on the buffet, with the option to reboil the water in the machine when you are ready to have it, especially the hot water. It would actually be nice if we could get pots of tea for the table at breakfast. For the price we are paying for the room and breakfast, I think every guest should have coffee and tea brought fresh and hot to their table. The pink grapefruit was lovely and you should have that every day. The smoked salmon was lovely. The fruit bowls should be separated into large individual bowls of raspberries, another for pineapple, another for strawberries, another for melon, another for blueberries, etc. It would be nice to have gluten free bread as an option. Have a look at what Crowne Plaza North Augusta is doing for breakfasts that are included in room price. If you got to where they are, you would be PERFECT.

The location was great but extra mention to the amazing bell boys Kevin C. and Mouhameal that went the extra mile to make our experience exceptional. The hotel was clean, personal and the staff went above and beyond. Thank you to the entire hotel and especially Kevin C. and Mouhameal.

Overall Staff and Hotel were great

I am a local and I love staying at The Lancaster when I am working on a creative project or need a little getaway. It is such a beautiful, historic hotel with such wonderful energy from all the authors, musicians, playwrights, and creatives who have stayed there over the years. Anytime I am here, I truly feel like I am family! The food is wonderful, the rooms are comfortable and luxurious (and I’ve stayed in several, all meet the mark!), and the best part is the staff. They are so welcoming and friendly. This is the place to stay in Houston!

I visited this hotel due to the reviews and it did not disappoint. The room was clean and well kept, which made it easy to relax. Staff were attentive - always willing to help, specially Kevin & Sam, I can tell they bring light to this hotel. It was a smooth and enjoyable experience! Definitely staying here again.

The staff was great as soon as we arrived in our car. The room was very clean, organized and very well appointed. The breakfast was exceptional.

Leaving:)