Quality Inn & Suites South Portland

This stay required multiple room iterations due to issues. The first room had no night latch lock attached to the door or wall. It was ripped out and sitting on the air conditioner unit. This was not acceptable for personal security, and especially since this room was accessed from outside. The front desk made a room change to the vacant room next door. Unfortunately, this room had the same issue with the night latch lock being ripped out of the wall. Unacceptable. The desk made another room change to a room inside the main building. The bed sheets were covered in small hairs all over and one of the beds had parts of a knotted plastic bag under the fitted sheet. The sheets had stains all over as well. The showers were not very clean so we did not use them. Stuck it out to get through the night, but I would not recommend staying here.

The room was beyond dirty. Brown stuff splattered on the walls, damp carpets that left a residue on your feet, and an over powering air freshener smell in both the lobby and room.

I wouldn't stay there again - lots of bad smells and lots of damage to rooms (including to door locks that make them not effective). The only positive was the lady at the front desk, who was very kind.

Do not stay here. Mold, bugs unknown substance and sticky floors. We left before even sleeping a night and went to the best western next door.

I couldn't, in good conscience, recommend this place to anyone. If the experience I had booking directly through the hotel chain got me the "Best" room available I can only imagine the rest of the place. I should have paid $20 more a night and stayed somewhere else. Live and learn.

When we arrived for a check in, the coffee pot still had coffee in it, and the trash Still trash in it. My husband and I left for the evening, when we came back they were muddy footprints all through the room… Someone I’ve definitely been in there even though we had to do not disturb sign on the door. When brought up to the front desk they were very rude, and made a comment that the manager “went into look at a coffee table.” But the following morning and when I spoke to the manager he had no idea who went in my room. And didn’t seem very concerned that I was worried. The bed was so uncomfortable, it was like sleeping on a rock. The “breakfast” they serve was inedible.

There was an issue with my agent and payments, as I’m on the phone trying to fix the issue the receptionist out of no where says “you think you’re laughing at us, but we’re the ones laughing at you”. I had no clue what he was talking about and needless to say they weren’t helping me and I didn’t want to stay there anymore. Unfortunately my agency had already paid for the first month of my 3 months stay…on the 2, I seen a mouse running across the hallway. Within that month, I had to cross the parking lot to another room to shower, since I had no hot water…

Horrible visit with the room and hotel staff etc and like a refund for that stay if possible because the visit I experience not right

Location

Had kitchen no dishes etc. Tub didn't drain properly