Residence Inn by Marriott San Antonio Airport/Alamo Heights

Clean location, easy access to the airport… extremely loud with no insulation in windows. Staff put me in front room and I asked to be moved and they accommodated without question but put moved me to back room away from traffic noise. However I listened to the access door to the building slam close repeatedly during the day and night. Airline noise is loud too but that’s too be expected with location.

I love it !!

The room was fine. I also appreciated the fact that they had a carafe of half and half (versus capsules) available for coffee. I know it's small, but I really liked it.

An alarm went off on our first night at the hotel. It occurred at 2 am. We called the front desk, and they came to our room but had no explanation for the alarm other than it is not an emergency.

The hotel was nice but when we walked into our room, there was roach crawling across the kitchenette counter.

The only issue was the breakfast dining room. Too small and not enough tables and chair for big families.

The room itself was not bad but definitely dated. However, the bed was terrible, charge for parking each day, and breakfast ends at 9 AM, so forget about sleeping in. I'd probably not stay here again.

Staff were friendly, accommodations were clean and staff responded very quickly when we had an issue with the TV and the shower curtain (that needed to be replaced).

Cleanliness was ok but it was very loud at night. We had multiple knocks all throughout the night. Also, in one of the drawers the packaging from a “personal massager” was left behind. Luckily I found it before my young daughter did. Probably would not stay again.

Clean