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6.2 / 10 Guest Rating

Quality Inn and Conference Center

5501 National Road East, Richmond, us

Quality Inn and Conference Center - main view

About the Property

Convenient Location and Local Attractions

The Quality Inn and Conference Center is ideally situated near key attractions such as the Old National Road Welcome Center, Wayne County Fairgrounds, and Earlham College. Explore "Antique Alley" and discover a plethora of antique shops and specialty stores in the area.

Amenities for a Comfortable Stay

Enjoy a complimentary continental breakfast, stay connected with free Wi-Fi, and relax in the indoor heated pool. Business travelers can make use of the business center and meeting rooms for their convenience.

Comfortable Accommodations

Each guest room is equipped with essential amenities like coffee makers, hair dryers, and cable TV. Upgrade to rooms with kitchen facilities, whirlpool bathtubs, and sofa sleepers for added comfort during your stay.

Book now to experience a delightful stay at the Quality Inn and Conference Center!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
King Room - Non-Smoking - Photo 5
King Room - Non-Smoking - Photo 6
King Room - Non-Smoking - Photo 7
King Room - Non-Smoking - Photo 8
King Room - Non-Smoking - Photo 9
King Room - Non-Smoking - Photo 10
1/10

King Room - Non-Smoking

This double room has a tea and coffee maker, a seating area and a TV. The unit has 1 bed.

37 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVHair dryerRadioRefrigeratorDesk

ROOM, KING BED

Non-refundable
Breakfast Included
20% OFF$96.21

$76.97

Includes taxes & fees
Queen Room with Two Queen Beds - Non-Smoking - Photo 1
Queen Room with Two Queen Beds - Non-Smoking - Photo 2
Queen Room with Two Queen Beds - Non-Smoking - Photo 3
Queen Room with Two Queen Beds - Non-Smoking - Photo 4
Queen Room with Two Queen Beds - Non-Smoking - Photo 5
Queen Room with Two Queen Beds - Non-Smoking - Photo 6
Queen Room with Two Queen Beds - Non-Smoking - Photo 7
Queen Room with Two Queen Beds - Non-Smoking - Photo 8
Queen Room with Two Queen Beds - Non-Smoking - Photo 9
1/9

Queen Room with Two Queen Beds - Non-Smoking

This family room has a tea and coffee maker, a seating area and a TV. The unit has 2 beds.

37 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVHair dryerRadioRefrigeratorDesk

ROOM, 2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$96.21

$76.97

Includes taxes & fees
King Room - Accessible/Non-Smoking - Photo 1
King Room - Accessible/Non-Smoking - Photo 2
King Room - Accessible/Non-Smoking - Photo 3
King Room - Accessible/Non-Smoking - Photo 4
King Room - Accessible/Non-Smoking - Photo 5
King Room - Accessible/Non-Smoking - Photo 6
King Room - Accessible/Non-Smoking - Photo 7
King Room - Accessible/Non-Smoking - Photo 8
King Room - Accessible/Non-Smoking - Photo 9
King Room - Accessible/Non-Smoking - Photo 10
1/10

King Room - Accessible/Non-Smoking

This double room has a tea and coffee maker, a seating area and a TV. The unit has 1 bed.

37 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVHair dryerRadioRefrigeratorDesk

DOUBLE Accessible KING SIZE BED

Non-refundable
Breakfast Included
20% OFF$83.3

$66.64

Includes taxes & fees

Guest Reviews

6.2
Good855 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness3.8
Service7.7
Location8.3
Room Quality5.7
Amenities4.8
Value for Money6.7
Food and Beverage5.8
Overall Experience6.9

Select topics to read reviews

M
MooreusUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 19, 2025

"Exceptional"

10.0

Best stay I had in a long time cleanliness. The breakfast staff was so nice late late late that night got up. Had breakfast there. The staff was even nicer. Manager was extremely nice. Check out was easy. I think the manager's name is Tina. She was awesome. It's a young lady that checked me in. Maybe 2:00 at night 1:30 so much energy. So nice and made it easy. Everything was easy

I can't go there again until I go to Richmond. I wish that hotel could just travel with me.

Helpful?
C
ChrisusUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 18, 2025

"Good"

1.0

Nothing dirty dirty dirty

Smell rooms dirty

Helpful?
M
MarlausUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 3, 2025

"Excellent"

8.0
Helpful?
H
HayleyusUS
Verified booking
couple
Standard Room
Stayed in Nov 30, 2025

"Used to be better than what it is"

3.0

It was only a short drive to my sister-in-laws.

When getting a shower and closing the shower curtain, a bunch of beard hair fell out of it. And there was even a bunch of hair on the back of the toilet and so much dust on the air vent in the bathroom when we got into the room, there was a bunch of stains on the Decorative comforter, and then when you pull that down, there were what looked like dried blood spots on the blanket, the room phone to contact the front desk did not work. The sound on the television was going out and the breakfast. The next morning was very subpar.

Helpful?
H
HontsusUS
Verified booking
couple
Standard Room
Stayed in Nov 23, 2025

"Good"

6.0
Helpful?
E
E6077ITstacyl
Verified booking
Solo travel
Standard Room
Stayed in Nov 22, 2025

"Terrible experience"

2.0

To start, the parking lot is sketchy at night. But I could have delt with that, but then you add the front desk lady, absolute nightmare. I needed a quiet space to study for my midterm, but this lady, who refused to say what her name was, large, old white lady. She treated me like complete garbage for no reason. Oh, I slept in past 11, but paid and would have paid for a couple more nights but the front desk woman...pushed me to go elsewhere. She's lucky I didn't press charges, crackhead, yes crackhead is what this old lady said to me. And the day before, she put a sign out that said she was with othet guests....for 2 hrs. So I sat there because the card I had wasn't working so I got locked out of my room for the entire time. The lady is a danger to the public, I wish i got her on camera. The owners really need to see her performance while they are not around. All for a quiet place to get my test done. I will never even come close to a quality inn again.

Helpful?
T
TomusUS
Verified booking
family_with_children
Standard Room
Stayed in Nov 21, 2025

"Very Good"

7.0
Helpful?
G
GriffithusUS
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Good"

4.0

Pool was cold. I thought it would be heated since it was indoors. No toilet paper holder in bathroom. Smoke detector had cotton crammed in it

Helpful?
M
MichaelusUS
Verified booking
family_with_children
Standard Room
Stayed in Nov 16, 2025

"We would not stay there again"

7.0

There was very little Besides waffles and cereal. I guess there was some yogurt and toast. The coffee was terrible.

The pool area still had cleaning supplies lying around. It was also cold. The whole hotel needs updating very badly.

Helpful?
P
PaulusUS
Verified booking
couple
Standard Room
Stayed in Nov 16, 2025

"Good"

1.0
Helpful?