Embassy Suites by Hilton Flagstaff

I was at a work meeting and left early but told my twin daughters to go and have breakfast.

My daughters were being harassed by a much older man who shouldn't have been near them. They were eating breakfast and he was hitting on my daughter who is a young adult but she said he was bothering her. They left because she felt uncomfortable. It was cold in Flagstaff and the heater was not on and the room was cold.

Locations was easy to find

Looks old and runner down unlike other Embassy Suites properties I have been to. The hallway carpet needs to be replaced. Looks dated and dirty. Room door paint was chipped and scratch throughout my hallway. Property inside needs more plants to creat an inviting feel.

Two bedrooms

Two bath rooms

Where do I begin...the suite contained a broken down couch complete with large tears in cushions and stuffing coming out. (Photos available). The luggage rack was broken and it took three calls and five hours to get it replaced after we took the broken one to the desk. We requested a sheet to cover the couch with...it took over three hours and we had to go get it ourselves. The bed was so outdated and uncomfortable that after our six days there, we were so sore we could barely get out of bed. It was a miserable stay and had this not been a pre-paid situation, we would have moved. The breakfast was lacking in variety. Same every day...maybe going from bacon to sausage. Only milk was 1% or almond. Yogurt was strawberry and strawberry/banana....every day. The upside was the omelet stand. Made to order. The side entrance trash can was overflowing with trash all around for 3 days (photo). The lobby was cute, employees nice. Happy hour was nice except there were a few oversized chairs that were great if you were one of the first six there. No silverware and the only plastic ware was the flimsy, white. Can barely spread jelly. I could go on and on. In my 75 years, this is my very worst experience. You expect some issues now and then, but not every think. I didn't mind the rooms were dated, but the carpet was so old and filthy the bottom of our slippers are nasty. The baseboard/tile base tops in the bathroom haven't been cleaned/dusted in years. The heating/air unit didn't work properly. The bedroom was always hot. I will stop now, but needless to say, I would never recommend this hotel.

Amazing breakfast, excellent spacious room with all amenities! Thank you!

Very outdated, worn and needs a renovation. Upon arrival their key system didn’t work, had to be escorted to our room by the front desk person. Finally able to get room keys later in the day. The rooms have seen better days and hopefully Hilton has plans to renovate them. Only good thing is it’s close to downtown Flagstaff and the location is close to restaurants and shopping.

I didn't get a confirmation of my reservation and haven't get an invoice for my lodging.

We checked in late, and our room was ready upon arrival, which made for a smooth start to our stay. Parking was easy and free, with plenty of spaces available around the building. The hotel is conveniently located near food and gas options, and we were able to walk to the downtown shopping area. The breakfast was a highlight of our stay. It included made-to-order omelets along with a full selection of traditional breakfast options, all of which were well done.