Embassy Suites by Hilton Flagstaff

The reception and breakfast

Air conditioner was broken and didn't work. Told front desk and they didn't do anything about it. Fridge was lop sided due to missing leg. Curtains were broken and didn't close properly

Having complimentary drinks and the breakfasts are great.

The rooms are so run down. Furniture is so worn out, carpet needs replacing. Just not welcoming.

I had one of the most disappointing hotel experiences I’ve ever encountered. I arrived around 11:00 a.m. to politely ask if there was any chance a room might be available early. Instead of checking the system or even asking for my name or reservation details, the front desk associate immediately and curtly told me that check-in wasn’t until 4:00 p.m. and that checkout had just happened 15 minutes prior, instructing me to come back later. Despite the abrupt interaction, I remained courteous, thanked her, and left. Concerned about the experience, I later called to speak with a manager, hoping for a more professional response. Unfortunately, that interaction was even worse. Without justification—and without my consent—the manager canceled my reservation during the call. At no point did I raise my voice or behave rudely. As a Hilton Gold member who has stayed at hundreds of Hilton properties, I can confidently say this was an outlier in the worst possible way. The lack of basic customer service, professionalism, and courtesy was extremely disappointing. I will not be returning to this Embassy Suites and cannot recommend it based on this experience.

We stayed at the Embassy suites on Milton Road in Flagstaff on March 20, 2026. Our room was dirty and that there was mold in the bathroom. The sink did not empty and someone else’s leftover food was in the fridge when we arrived. We mentioned this to the front desk when we checked out in the morning and we’re told the manager would call us. We never had follow up from anyone. I called Hilton and all they could suggest was that we talked to the manager, so I called back to the hotel in Flagstaff and I never received a call back.

Because I paid a premium the room was a bit bigger, breakfast provided was ok, location was ok.

The staff was nonchalant, the room was not properly cleaned and dilapidated. Dirty and worn furniture, air conditioning worked on and off, carpet was filthy. You get black feet. No cleaning staff seen or available. The WORST embassy I've ever stayed in. All through the hotel you can see disrepair. I don't know how hilton is not embarrassed by the state of this hotel.

The breakfast and quality of shampoo and hand soap. Beds were ok.

Where to begin? This is the 2nd time I've stayed this week. The room wasn't cleaned properly with a dirty towel and trashcans. I paid for upgraded room; was still dilapidated. The carpets are dirty as is the furniture, with frozen mini fridge. The maintenance entirely is nonexistent. The hotel is just run down. Pick somewhereelse to stay. I don't know how Hilton company isn't embarrassed on the condition of the hotel.

Breakfast was good. Made to order Omelets were very good. Front desk staff was excellent! Very helpful and nice!

General condition of the hotel/room needs improvement/updating.

The shower

The facility and room old and dingy