Kaab Tulum

Clean, good location, great price.

Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.

Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu

Save your money and time and stay else where! We got to the hotel our reservation had been cancel as a no show cause I contacted hotels.com to let them know that I was going to check in the next day... but they couldn't get a hold of the hotel! I tried calling 7 times too and they didn't answer! They emailed me asking what day I was going to check in... I replied tue email 3 times and no reply! When my gf and I got to the hotel we find out the reservation was as marked as a no show and they took our 4 nights money and kept! So I started calling hotels.com for. The next 2 hours they kept hanging up on me not resolving the problem! Pretending to call the front desk but the front desk phone never did ring... after 2:30 we got tired and had to book another room and pay again! So paid twice!! When we got to the room we found out that WAS NO WATER at all!!! NO TOWELLS! AC WASNT GETTING COLD! I had to rinse in the pool cause I had a long flight... then the next day we get up and still no water so we went down stairs and tha was water in the public bathroom so they only turned off our room water! The manager pretending like she didn't know we didnt have water while the whole hotel had water pics bellow

They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.

On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,

It would be nice if there were some chairs in the rooms but everything else was fine.

The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.

The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.

Really Noisy!! No PLACE TO REST!! I traveled 1 hour back just to have a nice rest and what a surprise!! They ran out of Water!!! It took 2 hours to service again!!! They really do not care about customers , I had too long!! Because they are not are aware of water supply!! Too expensive for not having water storage!! And Too NOISY!! It is not really worth the Price