Kaab Tulum

The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule

Very clean beautiful hotel with swimming pool.

Very clean. One observation, they need to improve on their internet services. But overall good i would stay again.

Amazing experience. Staff was above and beyond. Great location

The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

This is a tough one to review, lots of ups and downs with this place. The location is great - free parking and walking distance to everything in town. The people at reception were pretty helpful and the room was comfortable, and the hot water did work if you let it run for a little while. Good place to be based out of if you're exploring the area. As others have noted, the safe didn't work in the room. It took two days to get it sorted but they let us store some things in the office safe in the meantime. What really got me was that they pulled the "gas station" scam on us at a meal. My partner paid with a $500 MXN bill, they said the bill was paid but wouldn't give her a receipt (she took a picture of it before they put it away). When we went to check out they said she had only given them $50 MXN and insisted we pay for the meal again. Taking advantage of customers is bad business, especially when the food was very unremarkable. Convenient place to stay, but I would definitely not stay here again. Dishonesty sucks, and there are loads of other good places to stay.

Great location and a very friendly staff.

Staff was terrible, the front desk lady was not helpful at all, we asked a lot of questions and she really could not give us answers.

nice cute hotel, nice staff. nice pool with many people. Helped with Covid testing arrangement, but the service was very slow....