Kaab Tulum

I love this property. It’s very simple but you don’t need more. For the price it is totally worth it

Muy buen servicio y muy limpio me gusto mucho

The room was huge - super spacious which was amazing! The way they decorated it looked great. Although the cleanliness was slightly under par - there were some small stains on the sheets and when we asked to have them chained they agreed but didn’t end up actually doing it. The shower drainage was also poor but they fixed that the next day. These couple of things lowered the ratings for me.

Friendly people in a very good area in Tulum center.

We absolutely loved our stay here. All the staff are so friendly and helpful. The rooms are beautiful and clean and the pool area is gorgeous and relaxing. It was nice to have an oasis at the hotel and yet still be so close to town to walk to taco trucks and restaurants. I cannot recommend this hotel highly enough. The one thing I would mention is the wifi signal isn’t very strong in the rooms but in the restaurant and common areas it works great! I would definitely return!

Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.

Hotel is well maintained and very beautiful with the greenery around the pool. Rooms are spacious and comfortable. Location is very convenient. We lost water twice during my stay and also power on the last day I was there. The whole town was out but there was no attempt to communicate to guests about this or to make us more comfortable- such as offering more bottles or water to brush teeth/wash face, or having some sort of back up power to at least allow a cell phone to charge. I came back to the hotel before midnight one day and there was no attendant and no one answered the phone when I called 3x over a 15 minute period. As a woman in a foreign country who doesn’t speak the language, I was scared and panicked in this moment. Luckily I found a place to stay but I received no apology from the hotel when I told them. I was just told, “he was probably in the bathroom.” Also, be warned not fall for their scams - you’ll pay more on anything they point you too. Every taxi they called for me cost much more than the ones I got on the street. I asked for a recommendation of a cenote to bike to From town. The staff said there were none and tried to sell us the one they take a cut from. We ended up walking 25 minutes to a great Cenote-so glad we didn’t listen! When I ordered a coffee from the restaurant I was brought an Americano. The waiter poured all the non-Americans the regular coffee, but brought me the more expensive one. I don’t like being scammed.

It was really nice in the hotel, the reception man was friendly and nice, he was aware to all we asked, and took care we didn’t miss anything. The manager of the hotel, Jose, asked about our experience, we came back to the hotel a week after! This hotel, is the best hotel in TULUM, for sure. I recommend everyone come to this hotel!

Only thing that was not good was limited TV . But it was a blessing in disguise because we got to disconnect. I recommend this place to everyone traveling to Tulum

+ good location + big room + friendly staff + clean - loud music from 8 am at the restaurant in the middle of the hotel! Sleeping impossible!!