Kaab Tulum

Excellent service clean room

friendly staff Javier and i believe edgar went above and beyond.

No wifi my whole stay, kept giving me the run around.

Very njce room Spacious and very comfy bed

This was a very disappointing stay. We have never given a one star but the way the staff was here it sure deserves a one star. The good - relatively clean and in decent condition. The bad - just about everything else. Restaurant was out of everything. Not even orange juice. The waitress never smiled and had a terrible demeanor. The “manager” was just as bad. They wanted tips for everything and would hound you for it. The checkout was just as bad. They wanted a whopping $11 for something we didn’t order. They wouldn’t let it go. If you choose this place just expect one star service at a non 5star hotel. Awful, awful!!! We’ve been on a 3 month wonderful adventure in Mexico and they tried ruining it for a few days. Now back to a real hotel and customer service that will wash us clean of this terrible experience. Moving on!

I’ve stayed at beach front hotels as well as several other nice hotels downtown. Kaab is definitely my favorite. The owners are so nice as well as the staff. Nacho and Mariela are the best. I will definitely be back and also to check out their other hotel opening in Coba.

This hotel is so beautiful and front desk is so pleasant and kind. His name is nacho and he is the absolute best!!! I will visit again just because of him and his willingness to help and make sure your stay is the best!

Great, small boutique hotel. Sergio, at the front desk was very accommodating. We will staying there again

I absolutely loved this hotel. Great energy, clean, beautiful. Due to covid there wasn’t many people staying there so we pretty much had the place to ourselves. Receptionists were all very helpful and sweet. They wore masks at all times, temped you, and had you clean your shoes when you entered. The last morning we woke up some people had arrived and were at the restaurant area so they had lovely Spanish guitar music playing. I wished we were staying another day so we could have enjoyed time with those guests. I’d definitely stay here again if I were to stay in Tulum city.

Nice cute hotel, very comfortable beds but understaffed. Towels are very limited. Cleaning service is done before 1pm so if you want your room cleaned you can’t sleep in late. Breakfast was very good. Pool looked dirty that’s why we didn’t swim in it. Good deal for being real close by the tulum hotel zones. We hung out everyday at the 5 stars resorts on tulum and went back at the end of the evening just to sleep and eat breakfast. Definitely something to consider if you’re on a budget. You must rent a car if you plan on staying here.