Quality Inn Foley - Gulf Shores North

Air conditioner was very noisy. Hotel was not busy as all yet the breakfast area was limited and not kept up or stocked . The towels that were swapped out daily turned into the pool towels that are very hard and worn. The bedding was very worn. When checking in the lady stated the room we were to be in had an issue with the remote to where we would have to physically get up to change channels. I asked for a room that had a working remote so she did change the room .

Not a good hotel. Cockroaches, Cockroaches, Cockroaches.

Rudest staff. Requested a late check out of 12 noon day one rude female staff banged on the door requested our towels and said she would bring clean ones. She never brouht towels. Day 2 same Rude staff began banging on door at 1115am demanding to know if we were checking out. Same at 1130 and 1145. 1209 pm as i was leaving the room same witch stormed into the open door yelling " when are '"you people' getting out?" I told her to leave and she continued to be aggressive shouting "you need to leave now you were supposed to get out at 12and its after 12. I told her again to get out so i could get my property. She contunued to yell and be aggressive that she had work to do. As i placed my belongings in my vehicle she was yellong from inside the room " dont ever come back! Your people are not welcome here! Her attack had clear tracial over tones. As a senior citizen with mobility issues, i felt threatened for my safety by this irate staff member. Note: other guests witnessed this verbal attack and i could clearly see other staff still cleaning rooms. As a world traveler i have never experienced such disrespect and humiliating treatment!. This woman has absolutely no business working in hospitality. If this is a sample of service at Wyndam properties i will not continue to patronize their properties and can not in good faith, recommend anyone else stay there.

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Location was good for my needs.

The room was old and musty smelling. Mold visible in bath room, water coming from under the flooring in main room. Humidifier ran constantly but did not good as it was constantly full....never emptied during stay, was full when I checked in.

Clean and peaceful

We couldn't watch tv

Bad service

Nothing

The bathroom was full of black mold. We were moved to another room and that tube had mold all around it and on the floor. We asked for a refund and went to another hotel. Desk clerk did not give me any cancellation paperwork or any documentation. She said Expedia would be sending me an email confirming my refund. Still waiting for Expedia to confirm my refund.