Residence Inn by Marriott Dallas Lewisville

We stayed for a week and everyone was super friendly. But the hotel is super outdated.

Location was convenient but nothing else was really exceptional. Everything either didn't work or was out of order..the only thing nice was the continued stock of beverages in the lobby area.

My room looked like it was never vacuumed. There's different types of bugs in the room and while trying to do my exercises, I noticed dusty cobwebs under the desk. It was gross & there was also an alarm noise coming from the hallway right near my room which kept me up when I needed to make a 9.5hr drive back home.

The staff were excellent they did everything to make our stay comfortable!!!!!

Please do a thorough cleaning of this facility. It is in prime location, but when you walk in you can immediately tell it’s been run down . Ownership has to put more pride into the property. Doors are dirty ,as well the carpet , some of the ac in the rooms don’t work or were leaking onto the carpet . Mold in the bathroom , sheets weren’t clean nor the tools. I suggest either the property owners close it down and renovate.

This was the most disgusting hotel I've ever experienced. I'm in shock this website is promoting this location as a top place to stay. All you have to do is read the reviews on the Marriott website. I've also uploaded photos because words cannot describe the transient hotel type condition of this property.

Blackout curtains were shredded in every room. Dishwasher did not work (no on came to fix it in the week we were there).The property needs a refresh. Not what you would expect from a Marriott.

Hotel outside facilities was dirt with trash on the ground. Inside walkways were unclean with trash along floors, Pool was old and mold on pool lining walls. Hotel smelled muggy and room was okay but when I went to place a can in recycle bin behind closed cabinet it had moldy trash in it. Yuck

Reserved the rooms for $89 +tax per night, got there and they charged $114 + tax. Plus a $200 incedent fee. Was supposed to have wheele chair accessible since i was having surgery, even requested when reserved (4 months in advance) did not get an accessible room. Pool closed, dirty room, dirty hallway. Last night we were they woke up to someone accessible in the hallway at 4:30am... finally at 6am they called the cops to remove them!

Location

So unclean

Upon check-in, our room looked used and outdated, and had a moldy odor in the corner near the bed, but we were only there briefly to unload the car before meeting family. It was after 10pm when we learned the carpet outside the utility closet (housing the AC unit) was saturated. We reported to front desk, and were told there weren’t any other rooms available to switch us into, but they could move us after other guests checked out the next day. We stopped at front desk multiple times the next morning/afternoon, with Ms. Joy repeatedly telling us she would let us know which room would be ours once housekeeping notified her it was ready. We were in the room from 1pm-5:30pm, with no other contact from Ms. Joy. At 5:30, Ms. Joy was gone, Ms. Ali was at the front desk, and advised the whole hotel is booked up, except 2 rooms without AC, so once again, we are stuck in this room that’s exacerbating my allergies. We ask for a manager, and are told Tom won’t be in until Monday (it’s Fri), but here’s his email to complain/req a refund. Other issues to note: heavy dust on intake vent & all around door to utility closet, at least 2 baby roaches, unfinished ceiling repairs, dirty ADA seat in tub, breakfast a fraction of the food advertised, pool closed without notice, door key doesn’t gain entry to hotel front door after hours. Thankfully, Hotels.com refunded us in full.