Residence Inn by Marriott Dallas Lewisville

It is good location.

Overall good value and convenient location, so ok with the minor issues. Clean room and comfortable bed. Shampoo bottle broken off the wall. Had to wait for staff to show up at front desk during checkin and checkout. Signs of some wear in room and lobby. Slow elevator. Juice machine not working. Breakfast area wasn't completely setup on time.

Overall, the worst Marriott’s hotel we’ve been in. Definitely the worst Residence Inn. The hotel needs to be completely refurbished. There is only one TV remote for two tv. Also cannot even turn on the TV manually for the other tv. Asked front desk about the tv, and she said something about “we are only here for one night”. What?! Don’t know what that has anything to do with one remote.. Our room is definitely really old. Curtains are torn. The closet door slide on the bottom is rusted. Dining chairs are worn out; office chair arm worn out; No clock/radio. Breakfast is 6:30am to 9:30am, but there was no breakfast until about 7:45am this morning. However, the kitchen staff member was very nice and apologetic. Apparently, for some reason, the staff had a late start. The air conditioner is very noisy when it turns on. The bed sheets were uncomfortable. On the positive note, the location is great, parking spaces are plentiful, room seems relatively clean, and checkin staffer was nice.

In all my years traveling, I have never had a bad experience at a Marriot until staying at the Residence in Marriot in Lewisville, TX. The hotel was nothing like what was portrayed in the pictures as this is a very old property which I did not know that Marriot owned. The room service was very sporadic, and the breakfast was very skimpy. There was even a morning where my wife could not get a cup of coffee as none had been made. Who does that. But it gets even better. The toilet in our room was clogged up and so my wife reached out to room service. When my wife went downstairs the following morning to get a cup of coffee and mentioned the toilet, the guy behind the counter handed her a small trash can with a plunger in it, and at that point, that was about all she wrote. Marriot should really take their names off this property as this is so far below their standards.

The housekeeper tried opening my door in the morning. Luckily I had it locked so they couldn’t get in. Very disturbing. Also took the front desk 15 min to get me my room, even though I already had it reserved.

Pool was closed due to maintenance for the entire stay . The breakfast wasn’t good . Had to keep getting room keys adjusted .

We had gotten this hotel due to good recommendations and reviews on Hotels.com. But during our stay, we were very disappointed with the amenities and lack of their availability. When we 1st arrived the elevator was broken and our room was on the 3rd floor, the easiest way to the room required using an outside door in the hotel that the key card would not open... so you had to walk the whole hotel to then walk up 3 flights of stairs. We avoided the elevator the rest of the time cause it never really worked correctly. The Gym had 3 machines, all broken or needing repair, and the floor and weight were beyond dirty. The pool was also down for "maintenance" but I never saw anyone clean or addressing it. The drawers in room 300 and the shelves in the bathroom were busted and need to be fixed or simply replaced. The shower tub was slow to drain and you had to shower in standing water. Window curtains had holes in them and let light into the room. The mattress felt worn out and had huge dents on either end. Lastly, the bathroom smelled of urine and the floor probably hadn't been cleaned in a while... overall not a great stay, and don't recommend it. Even the breakfast simply ran out of napkins, plates, and food before the end time and none of the staff really cared too much to help. The only good thing I can say is the sheet seemed clean and it's cheap. Guess you get what you paid for... but hunt around there are +5 hotels within walking distance, and look for someplace else.

It's an ok hotel. I did see one roach in my room.

This is not a Residence Inn. Looks and smells old, not clean at all. I prefer to pay an extra $50 but want to sleep comfortable.