Residence Inn by Marriott Dallas Lewisville

property and location was above average overall. The staff was very friendly and helpful. biggest complaint was every piece of equipment in the fitness was broken/out of order

This is our second time to staycation at this hotel. We came back bc it was just what the doctor ordered! Bonvoy quality, quiet, clean and comfortable suite, easy parking, located right by a Costco gasoline station and the highway. Best of all~ the staff was the cream on TOP!! LaQuilla and Joy are the friendliest, kindness, most professional at handling guest services! They treated me and my husband with kindness and like a human-to-human. They really sealed the deal when we discussed where we wanted to staycation again. Those ladies need a raise and a promotion! LaQuilla and Joy made our bday staycations an outstanding experience. 5stars each of them, too!

Hotel needs a lot of work. It’s showing it’s age.

Home away from home

Location

The pool was closed and I specifically chose this hotel for the indoor pool!!!! It was a gift for my grandkids and they were SO disappointed! All they asked for was a hotel weekend with an indoor pool. The front clerk did not even tell me when we checked in and I asked the pool hours!!!

Was not crazy about having to go around the building to find the entrance. Check in was easy. It is dated but it says they are in process of updating facility. Dining area is bare and not to inviting. Breakfast was sparse, eggs were not available Friday were over hour and a half of breakfast, no juice that day, small menu. Friday was messy but Saturday and Sunday Liz did an excellent job! Things were clean, anything that ran out was replenished right away and she took care of anyone's concerns. Can't say enough good things about her. Living area tv did not work; requested maintenance 4 times; never happened. Was offered another room with one night left it was not worth moving everything. Found out when leaving the maintenance guy new the tv did not work and he could not fix it but never let us know. Front desk said they did not know. Like the room lay out, couch extremely uncomfortable sitting but looks nice. Would not stay again until after renovation.

The room had no bodywash and room service did not show up as requested.

The idea of the hotel is wonderful with a sleeper sofa, bed, and kitchenette. The room was mostly clean but there was very loud music playing, a tree blowing hard into the window, and lots of property problems. (Exterior doors didn't close all the way, leaking ceilings, a broken front door, and pool closed). I can't speak for all branches but the Lewisville location definitely needs some improvements.