Pomeroy Hotel & Conference Centre

Loved the softness of the bed, the pillow options (4 on each bed with different firmness), the actual “smell” when you get off the elevator is very soft and inviting, the newly added “5:00-7:00pm lounge POM reception/warm food options was a wonderful addition (my daughter and I have gone the past 8 years and always stayed on the 4th floor which was the “Women’s Only” floor at that time), so that was a really nice surprise with the food being exceptionally tasty with different options each night, served by very friendly staff ☺️☺️.

I honestly can think of nothing that would or could have enhanced our amazing experience

Beds were comfy, rooms modern and clean. On-site restaurants offered great menu selections, AND we were allowed to order from one restaurant's menu [while actually sitting in the other restaurant]. Prices were reasonable, and service staff accomodating. Pool was clean, well maintained.

The hotel was VERY busy, and we had to park our motorcycles at the farthest end of the complex in the parkade which was still under some form of renovations. A bit inconvenient for us with all our onboard luggage, but we were able to use a cart.

Overall hotel was great. Good food and friendly staff.

My only complaint was the steam room was out of service. I was travelling with a kid and we would have booked a cheaper hotel with a water slide but I really wanted a steam haha kind of a bummer. But not a huge deal

Front desk resolved our situation immediately and moved us into an incredible room which wasn't expected at all!!

The first room we were in, had a smell to it. (Old motel smell) but I never reported it. I'd have livedwith it, it was what it was. But was moved due to the noisy pipes.

Stuff

Things

The breakfast was okay. The pool was perfect for children, not too deep.

The doors near the check in desk should be automatic. When arriving later in the evening all the "prime" parking spots are full so we had to park in the mall parking lot. This isn't a bad thing but having to try and bring in all our luggage with doors that dont automatically open made for a difficult task.