Best Western Plus Wichita West Airport Inn

I booked this hotel because I needed an overnight stay with a shuttle to the airport. The website said they have a shuttle and they had one parked proudly at the entrance to the hotel. But upon checking in I learned they had discontinued the service. They would not refund my stay. And I had to find other means to get to the airport in time for my flight. False advertising. The hotel itself is dated and under disrepair. There were fixtures in the bathroom that had fallen down and just laid there. The lamp would not stay on in the room. I asked to speak with a manager and never got a response. I would never recommend this hotel.

The hotel was very nice. Successful food was great. Drinks were awesome. Very quiet, relaxing great downtime couldn’t ask for better.

Very impressed with how nice the staff were and the rooms were clean and smelled great. Check in clerk was very kind and helpful.

They do not offer airport transport as listed on their website . Th ey have a van parked outside the front door but we were told they dropped insurance months ago . They also disagree with the corporate site on check out time and the hours covered by the $20 up charge . Inexcusable

I liked the convenient location relative to the airport, and it was fairly easy to go to the local stores and other attractions. My only real issues were the neighborhood, which I understand the hotel can't control, and the wi-fi signal. For my room, it was a little inconsistent, so that could use some improvement. That said, the free breakfast was very good, and the staff were very accommodating about fixing my key cards and bringing fresh towels.

Clean room.

The area felt very unsafe that the hotel was in. They no longer have shuttle service to the airport either which was why i chose this hotel.

No hot water in sink. Air port shuttle had been discontinued.

Good

This is the worst hotel experience I have ever had. They were overbooked and understaffed. We booked 2 rooms. One was ok the other not so much. We couldn't get into the room because the batteries on the door were dead and there wasn't anyone to fix it. The next room was never cleaned from the previous people. There wasn't anyone to clean that room. They put us in a different room and told us they would comp us a night, but never did. They put us back in the original room the next night but it still wasn't cleaned. The third night both rooms were cleaned. The hallways were never vacuumed and pieces of paper were in the same spot all weekend long. Just a horrible experience all around.