Quality Inn & Suites Birmingham - Highway 280

The best thing about this property was the sweet lady who checked us in. She was all alone & had to handle everything by herself. She had multiple requests at one time and always answered with a smile. She was patient and kind and definitely a multi-tasker. I felt bad she was stuck there all alone with zero help. Despite booking on booking.com the hotel allowed us to cut our stay short, due to sickness, without a penalty.

The property is old and in need of repair. The entire place had an odd smell and it is in serious need of upgrades. The breakfast area is super small and did not accommodate the amount of people staying. It was raining when we got there & the humidity level in the room was off so it felt “wet” the entire time. The pool area was decent, but while watching my kiddos swim a man slipped down and fell because the area was so slippery.

Clean and neat and it smelled good!

Hard to get to off the highway.

The breakfast was good, the rooms were clean, and the staff was very friendly and accommodating.

We chose it because it was so close to Grandview Hospital

Nothing

Close to all the things, shopping and eating and entertainment on 280 and the interstate. My son enjoyed the indoor pool. The breakfast was okay, had some hot foods and other typical things. Beds were comfortable but this place could use some updating. The appearance when we pulled up definitely wasn’t what I was expecting. However, it was fine for the price and a nights stay!

They tried really hard to charge my card before I even left for my trip which was a 2 hour drive. I got a ton of emails about pre check in and after reading reviews I was afraid they’d take my money and not give me a room so I did the pre check in and paid before coming out of fear. Seems like a quick scam tactic if I would have been later showing up than I expected to. The young lady at the front desk was quick to assume things and wouldn’t listen. Customer service could be worked on with them. They hide in the office and I guess see when people come up on camera or listen for the door to open. I had to make the door open for them to hear me cause I stood there and could hear giggling in the office and no one came up to the desk until I heard them say something like “someone is up there”. I asked for a pool towel and she said “the pool closes in 3 minutes” and I replied “I know, that’s why I need a towel for my son…” just kind of felt rude and not quite using their common sense. I was fully clothed so clearly not headed to get in the pool. The tub felt like it may fall in and it was hard to turn the knob for the shower to come on.

Clean and friendly

Bed was very hard