Viola Beacon Resort, Lonavala

Decent place. What do I think about the breakfast? - read the section which asks for what I didn't like.

Booking dot com cheated us by initially showing the cost as inclusive of breakfast but after booking did not mention it on the confirmation. Hotel too refused to provide breakfast.

Its a new property by The fern..property is good. Rooms are good. We faced few maintenance issues like Ac leakage , litter inside the room, non functional exhaust fan, washroom door lock problems, stinky kettle kept for tea coffee making etc, inspite of all these still giving 3 stars is only because of the quick service and resolutions we got. Staff was courteous enough to make necessary rectifications. Food quality was decent. Good breakfast spread. Another problem is that They do not have king sized beds, they join 2 single beds and the mattresses are so lightweight that they keep on slipping . We had to really fix it ourselves with towels nd all. The walls of the rooms are not noise resistant. we can actually get to hear too much noise from the adjacent room, so u should be lucky to have a less noisy guests next to you. The entire staff including manager take good care of you. Impressed with the hospitality, they fixed everything after the complaints. However they must check all these aspects before handing over the room.

was hesitant due to the mixed reviews, but my experience was thoroughly enjoyable. The room was elegant with a breathtaking view, and the staff were exemplary—efficient, courteous, and highly accommodating. The food was generally satisfactory; the breakfast buffet offered a wide variety,though some dishes could benefit from enhanced seasoning. The dinner menu was extensive. I would certainly recommend and revisit this establishment. The clientele was respectable, making it a lively venue for an economical stay.

Location

There was no proper facilities in the room, we booked delux room, however the room which was given was of 2 beds joined, Tv remote was not working, frequent power cut, no proper balcony, no basic things were provided like shower kit, to say in simple words it was just like a lodge and not resort. Not at all worth the price