Courtyard by Marriott Orlando Lake Mary North

Cleanliness and customer service

N/a

We drove into the parking lot to see a pile of mattresses, which, naturally, was a red flag. The man at the front desk was on the phone, trying to find a room at another hotel for a couple waiting in the lobby, and told us he'd "explain the mattresses when [he] got off the phone". When he got off the phone, he told us, "We're remodeling," to which we asked why, and he explained that the last time we saw that many mattresses outside a hotel was during the bedbug outbreak in Paris in the fall of 2023. This is when he started yelling at us that "we don't use *that* word here" and "how dare we accuse them of having [bedbugs]?" We never said they had bedbugs, but legitimately wanted to know if that was an issue (1. mattresses in the parking lot; 2. finding another hotel for people in the lobby; 3. not just saying they're remodeling). He would not tell us his name or his manager's name and told us he was denying us service. We asked for a refund on our prepaid room, but we have still not received it after far too long on the phone with Marriott. I have never been so insulted and embarrassed at a hotel before, and would sincerely appreciate hearing from Marriott or the management group that owns this hotel.

Flood damage, construction, room alarm clocks all going off at midnight, told desk, he didn't seem to care that it woke me up both times. No free coffee, over priced starbucks not available until 0630. Lots of competition in that area, do better.

Fantastic property and staff! The property is undergoing a full renovation to add to its already steller customer service and staff. Cristina Regis the General Manager manages this property well. Jeff the PM host knows the best places for dining and attractions.

Nice and clean. Good location

Bed a bit hard and make sure you go out for coffee/ breakfast. Super expensive

The staff was great.

the shower door.