Courtyard by Marriott Orlando Lake Mary North

Well, I booked this room through Expedia. I realized that we would be checking in later then I had anticipated, so I reached out to the hotel, I was told it would be no issue. I proceeded to ask if I could confirm the room etc..., It was a king bed and the room had a balcony with pool view. The receptionist proceeded to say sorry you have a regular room. I didn't understand if it clearly states on my reservation room/balcony. I ask if that could be fixed and she said no, that I had to contact Expedia since a reserved through a 3rd party vendor. I did, Expedia called them and credited me for the upcharge. I get there the balcony was like a hole in the wall and the view was over the garage dumpster. Next morning, making coffee, there were not coffee cardboard cups, it was plastic, as I went to get the coffee, it almost melted in my hands because that wasn't a HOT CUP. I asked the front desk if I could have a coffee cup, "we don't have", so I walked over to the "BISTRO" area and sure there was coffee cups. We were made to feel like 2nd class citizens because our reservations was made through a 3rd party vendor. Front desk didn't seem like they cared to be there, it was just a pay check. Very sad but I will never go back or recommend it. Oh and the towels in the room all seemed damp, they weren't completed dried. Didn't ask for more I was afraid of what I would get.

The young lady who checked me in was friendly and welcoming. I asked for a vacuum or broom to clean my bathroom floor and she was kind enough to accommodate, although she tried many times to change me to a clean room. The girl at the desk in the morning was curt and not friendly at all.

Great staff

Everything promised was there, location is great and the service is very friendly. No complaints, only good things to say about the stay.

It’s an Ok stay. I just needed a place to stay the night and worked out just fine.

The staff was amazing, very friendly and accommodating

I always stay at Marriott hotels and I must say this one in particular didn’t look or seem like a Marriott. Building is super old and overall just was not pleased with this location.

It was clean. Also the clerks at the front desk were very helpful at changing our room at last minute. Great service.

The location was perfectly located near interstate with a grocery store across the street. Perfect!

Nothing

Excellent front counter help. Room looks clean and straightened out, but there is a slight (faint) smell of mildew.