Hilton Suites Ocean City Oceanfront

Everything.

Nothing.

Our room had a nice veiw of the ocean, a larger size tub to relax in, a very comfortable bed, The hotel has several pools, one being inside. We went in February so due to it being to cold we could not use all they had to offer.

We travelled from Niagara Falls, Canada to celebrate our daughter’s birthday and were very excited to utilize the amenities at the hotel. Prior to check-in I had requested an upgrade but was told they can only upgrade upon checkin. Upon check-in, we were told the suites we wanted to upgrade to was not possible because they were sold out that night. Once we settled into our suite and had some food to eat I proceeded back to front desk to see if we could upgrade the next few days to the suite we wanted. The front desk agent told us that the hotel was not even close to sold out and he wasnt sure why we were lied to. He called the manager to see if we could upgrade but they wouldnt upgrade split days and at this time they couldn’t accommodate it. I was really upset with that because to my surprise we also learned the outdoor pools are not even up until after memorial day! So if your booking the hotel for the pool, wait until after memorial day. The indoor pool was nice, the kids spent a good chunk of time in the pool. The location of the hotel was great, about halfway down the strip so it was close to everything. The rooms were OK at best. The bathroom had a bathtub with a waterfall showerhead, the water pressure was not good. There was no water spout for the tub- if you wanna fill in the jetted tub, the water comes out of the jets. The tub was so high my children had a hard time climbing in and out. The patio screen wouldnt close fully- the top left corner would sink towards the right. Our housekeeping was not completed on our last day which was disappointing considering the sand all over the floor. The hotel atmosphere was nice and clean. Staff were ok. Not overly nice. We did find the hotels offers complimentary washer and dryer services which were a blessing! Overall, I would come back when the pools are open. I will be sure to ask for a manager upon check-in to ensure honesty and transparency.

Location

Bed's not very comfortable

Offseason vacation Room was off and on cold and it took 15-20 minutes for hot water in the shower because boiler was on other side of the hotel Could never figure out how to get thermostat to work properly and neither could the hotel maintenance person The support staff were responsive but it took several days to get things like the closet sliding door and TV working properly Overall these nuisances had a negative impact on our stay We wont be coming back!

It was a very comfortable beachfront property.