AC Hotel by Marriott Grand Rapids Downtown

I loved the welcoming staff

I have no complaints

Was given a different room then reserved. Towel was left from previous occupancy and the tub was not clean hair was in sink. Service didn't empty trash when room was cleaned.

The location was great.

Extremely overpriced.

Close to concert

Staff was amazing

Wonderful place to stay and very close to just about everything you can walk to eat and have fun and not worry about anything

Great stay for a concert! Would stay again.

It’s currently 2:00am, Sunday morning, June 1st. I’m writing this from my vehicle where I’m sleeping for the night. I booked two rooms at nearly $500 each for one night, as we traveled down here for a concert. We returned to our room around 10:30pm to get some sleep before heading home in the morning. The lobby was like a nightclub with a DJ and very loud music, which was alarming. But trying to sleep has been a disaster. The parking garage across the street and the road below our rooms are filled with people on loud speakers, yelling, tuned car engines and motorcycles revving their engines, for hours now. It is unbearable. It’s Tokyo Drift meets Fast and Furious. There is nothing peaceful or comfortable about staying here. The only thing I could do was get dressed, head to my vehicle in a different parking garage (because the hotel doesn’t have parking) and try to sleep here. It is much quieter. I told the front desk and they apologized, and I know it’s not their fault, but how has no one complained before? I held the door open so they could hear. I expect some sort of refund for resorting to sleeping in my car. For $500 per night, I expected a much different experience. Please note, all the staff we encountered were very friendly and helpful, except the night manager who said they’d never had any complaints before. I’m so disappointed, and exhausted. Just beware….if you’re here for an all-night party, you’ll love it. If you actually expect a great night’s sleep, not so much. Pic: The view from my ‘room’ in my vehicle. ETA: I emailed the operations manager, and she responded promptly with an acknowledgement that they know the street noise is a problem, and offered to wave my parking garage fee and pet fee. I paid $1000 for two rooms and had to sleep in my car. Do better, Marriott. That’s crappy compensation for what I endured. You know it’s a problem, and do nothing but offer apologies, ear plugs and a fan.

It was a beautiful hotel. They don’t mention when booking that they don’t offer onsite parking. And that you’ll have to pay anywhere from $29.00-$50.00 to park.

The hotel was near the venue we were going to for a concert. Staff was friendly and super helpful. Even recommended a great place to eat.

It was an accident but they forgot to give us our parking g receipt back so when we went to leave the JW Marriott ramp the next day, we had to use the help button and explain the situation so they could let us out of the ramp