Host & Stay - Windsor Cottage

Great location

Nothing

Cleanliness. Location.

Having to phone up twice for the key code.

great location

bedroom furniture was wobbly and in need of replacing

Location excellent only a few minutes from the centre, cottage was very clean, Spar shop next door.

No garden, could not open bedroom window as road traffic too noisy. Sharp wooden corner on bed which could easily be removed, my partner has two marks on his legs from walking into it.

The location was good and the guide to the local area was good, some issues with the basics though!

I should have read the reviews! got caught out firstly by there additional non refundable cleaning charge of £25 and then there was an issue with cleanliness and a smokey smell - contacted them to let them know and just continued to get automated messages rather than an actual response 😅 defo the downside of being a franchise type set up!

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lock on from door unsafe. blood on towels. filthy carpet. broken radiator. broken blinds. cigarette smell in room.

cosy and nicely decorated/ done out

wet kitchen floor when we arrived, next door neighbors tv blasting until about 2am, front door felt very unsecure with just a yale lock

Comfy beds. Nicely decorated. Great location.

The host arrived 30 minutes prior to our check out time trying to get into the rental. We had until 10am and she was trying to get in at 9:30am while I was getting ready for a funeral. 5 of the 8 pillowcases were stained. Dirty glasses in the cupboard. Random food in the cupboard from previous guests. Dirty toilet brush (no cover), covered in previous guest's faeces. The list in the kitchen stated there should have been washing up liquid, dishwasher tablets etc ... There were none so we had to chase. Although nicely decorated there was a lot of tidying up that needed doing, it wasn't being kept on top of. Broken blind in bedroom. Paper thin walls and neighbour had their TV on all night so we hardly slept. Kitchen radiator broken. A lot of mess and rubbish in the garden that could be easily cleared away but wasn't.

perfect location. close to shops and a great selection of restaurants. spotlessly clean and warm.

Some hooks in the bathroom and kitchen would be appreciated.