Courtyard by Marriott Champaign

Good

Management

Our room was filthy and smelled like smoke and mildew. There was dust on every surface and mold in the shower. Housekeeping never cleaned our room.

If I could give a zero rating I would. The cleanliness and quality of accommodations was terrible. Our shower was particularly dirty. Water backed up in the sink. We made the mistake of initially securing our reservation with our bank card. The entire amount of our stay was charged to the credit card we provided them upon check in; however, a full night was also charged to our bank card. The hotel can find no record of the transaction for the extra night. They refuse to make things right and have told me that I must file a dispute with my bank. That is a process that could take several days.

Conveniently located

Internet wasn’t connected on TV and staff did not solve it or even attempt to

We stayed here on our way up north. There was no one at the check-in desk when we arrived. The room was fine and the bed was comfortable. The toilet seat though was very loose - which seemed unsafe. During the night at 1:30 a large group of people came on our floor and were talking loudly in the hall and allowed kids to run back and forth for quite awhile. When we left the light was out in the one elevator - so we had a dark ride downstairs.

The hotel was as expected, good overall.

Nice room and comfortable bed! Property seems to be a little older. Basic convenient breakfast. Starbucks coffee was appreciated. Good service

I expect more from a courtyard, I had to go to the desk twice, no linen for the sofa bed. Their dining options were overpriced. and no coffee in the lobby. The elevators were too small. The bathroom was excellent. The staff was very professional.

What is the point of wifi with no internet? It did not work and I had work I needed to do.

our rooms smelled asthough they were trying to cover up lots of cigarettes smell. It made it very uncomfortable to be in the rooms and very difficult to sleep. It gave it a very dirty feel. Would not recommend.