ChocoLets - The Quality Suite

Location

The worst bed in the world to sleep on

The location and the size of the room.

The noise and the access to the car parking lot.

Room and facilities very good.

On arrival combination lock for door codes was broken and there was a 20 minute restriction on parking. It took 1hr 17 minutes to gain access to the building. Car parking was incredibly complicated having to get a fob from the room to access the car park. Especially difficult if you have to wait for someone to let you in because the mechanism is broken. Very stressful having 20 minutes before you get a parking fine! Frustrating getting 10 emails, 2 texts and 10 messages from the property. Being told repeatedly all information had been sent to access the building is useless if its broken. I will never stay here again and would recommend the same to others.

Excellent location, parking included lovely apartment very clean and comfortable

Great location. Comfortable apartment and everything you need in studio. Parking is gold dust in York so the benefit of a dedicated parking space was a big bonus. Also a pleasure to stay in such an important building of yorks chocolate heritage!

Walls a little thin, we could hear the neighbours TV quite clearly from the bed position, but suspect they may have had it on a little loud.

Everything, room was comfortable, clean, good location. Young lady on the phone was extremely helpful, talked us through everything, parking getting to the room etc.

Weather!!!!

Lovely clean comfortable accommodation close to all the places we wanted to visit in York. Definitely will book again.

Nothing

Lovely room, set room to15degrees , but it kept going a lot above this , like 20 so got hot and uncomfortable, would we stay again , probably😊 short walk to town, on arriving parking was a night mare, with the park and pay not working when we rang and the app not working either !!! So mad rush to get key to parking area !!!! After spending prob about ten mins trying to sort a temp parking ticket , so quite stressful!! But not the chocolate suits fault ! Room lovely as said but bits of damage were the skirting had come away , floor in kitchen had been cracked and heating issue , but would stay again x