Francisco Grande Hotel and Golf Resort

Water from tap is not drinkable. Tried to use vending machines to get water, they would not accept cash OR ANY credit cards. Terrible!!

No water for a full day, very dated

Hotel needs an upgrade. When you walk into the room an old smell hits you. There is no screen on the patio door. And they don’t turn on the A/C apparently in February. On the 2nd day they lost water from 8am-10pm. They blamed the city. No water was offered. Only pool water for the toilets

Ice machine broken on our floor one of two available. Outlets in room some did not work. Coffee maker broken. Air conditioning not available, set on heat mode only. One of two elevators broken. Could not get second elevator to come up to any floor. Waited 10 minutes then called front desk was told they would try and get engineers to look at it today. Other guests taking stairs. I could not with a fifty pound suitcase. I would not recommend a stay here.

The food and drinks were great. But this property is really old and in need of a huge renovation

Needs updating. Sliding door did not slide - came off track. Need bigger TV Heat was hit or miss - didn’t warm up until early morning - had it set over 80 degrees Heating unit was very VERY loud Windows on side unit were very dirty a needs cleaning. No blankets available for pull out bed. Asked for another and it never was delivered :(

It was satisfactory, tv not positioned correctly on the floor practically

Rooms were hot as AC obviously has some issues. Also, noted on other reviews. Key cards didn't work half the time for room and ice area. I had a packaged shipped there via UPS they said they couldn't find but after pressing them to look harder they found it.

We wanted to enjoy our stay, growing up in the area it was one of the fancy places. Unfortunately we must have got them at a bad time, none of the ac's in the rooms we had worked. The door and sliding doors weren't sealed, so on top of the ac's not working they were trying to cool a room with warm humid air making them work overtime. Also because of the door and sliding door not being sealed there were black Beatles dead all over the floor by the entrances. I would go back and try again, because I know the hotel has awesome fold and history, but this was an all round bad experience. I hope they get these issues resolved.

Room didnt cool down, water pressure was low and the elevator broke. Didnt help that we were on the 7th floor so that was fun.