Fairfield Inn by Marriott Philadelphia West Chester/Exton

Everything was just right!

The breakfast worker was super nice and friendly they definitely need to keep him as an employee. Also the desk staff were all well mannered and nice

The bathroom sliding door. I had to keep it open when my daughter or I would use the bathroom as it was way to hard to open so we would get stuck in there til my significant other would open the door for us.

I arrived at 11:30pm on my check-in date and was told the hotel was "sold-out" and "overbooked" and did not have room for me. I had a room pre-booked far ahead of my actual stay. The individual at the front desk said he could call around and see what was available, and then said nothing was. He continued to make comments as to my appearance, which was disconcerting. After stepping to the side to make some phone calls to try to find a place to stay, I was motioned to a room "only available for emergencies but it's dirty." I could not find any hotels within a 30-minute radius, so I asked for a set of clean sheets, and accepted the room. It was devoid of toiletries, not clean, and smelled weird. Avoid this hotel. Do not stay here. I did not feel safe, I felt both harassed and insulted. After I was spoken to at the desk, a family followed me and also received the same "we're overbooked" - yet the same attendant was able to "find a room with a king bed" which is exactly what I was supposed to have. Funny to be able to find one for this family of four, but not be able to find one for me and instead toss me in a dirty room. I had to return to the desk because my room key didn't work, couldn't shower, and truly - the worst hotel experience I have ever had.

Our main complaint was breakfast. Egg puree, Half frozen waffles. Canned syrupy fruit. Dried out baked goods. Staff and rooms were fine but, pardon the pun, the food left a bad taste in our mouths.

The bathroom is old, shower was not working properly

There was no hot water. The door to our room did close up without having to manually push it up to close and that toilet would not flush. The front desk clerk came in our room the next and indicated that the hot water had been turned off. He did something inside the toilet tank and was able to get the water to fill up so the toilet would flush.

The hotel could use some updating , rooms are dated

The room had a hazard where a 4 inch steel was sticking out under the bed and scratched the ankle. Breakfast was by name only. Empty platters. A few bagels. Cereal selection but no milk. Empty coffee pot and no cups. Overall breakfast experience disgusting. Strongly suggest not to promote breakfast offer.