Hyatt Place Roanoke Airport / Valley View Mall

Location was perfect. Especially appreciated the shuttle to and from airport. Shower pressure really nice too. Breakfast options were decent.

There was a broken outlet near one bedside table so could not charge my electronics nor did that bedside light work. The air conditioner was terribly loud with an intermittent rattle that it kept both my husband and I up most of the night. 😩 You could also hear outside traffic (trucks) rumble down highway from window when HVAC was not putting out air. It was hard finding bathroom light switch in middle of night, and very tough navigating around bathroom door just to get into bath/shower.

It was a nice place. Staff was friendly and helpful. Comfortable and in a good location.

I specifically called to make sure you had a indoor swimming pool because I was traveling with 4 children and needed something to entertain them. Well when we arrived I asked the reception about the pool. She said Well its not heated and we have been having a lot of complaints. Well here comes another one. Your website should state it is NOT a heated pool. I think most all people would assume it is heated.

Nice place! Nasty breakfast though. Thankfully plenty of nearby options for good food!

Love staying here, my favorite restaurant is in walking distance. Hotel is very clean and staff are helpful.

Very clean hotel, super friendly and helpful staff, delicious breakfast…just what we were looking for!

It was perfect

Good facilities, good location

Large clean rooms But was disappointed that it was a limited bar and restaurant

All was good

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