voco Kissimmee Orlando by IHG

Sheets weren’t changed, they left the same dirty sheets on until I said something, supplies weren’t replenished, floor was completely wet, manager wasn’t reachable, a complete nightmare will never stay here again!!!

The property was located at a convenient area close to the places we wanted to visit. There's just one thing i didn't like, there was water seeping into the room and the carpet was humid and created a weird odor.

When i booked the hotel it was under one name but bought out once i got to the location. Their was NO cafe, gameroom, or gift shop as the description on the website. The bathtub in the hotel had no adhesive no slip , soo you were sliding all over. No handicap railings for elderly. On the bed they had throw pillows to sleep on, not even normal size pillows. I will never stay here again nor will i recommend this place to anyone.

The pictures look much better than property. Mold on lamp, roach in bathroom, old and smelly.

Very good kindness And very clean and close to the Disney parks.

The breakfast was not so great! The breakfast staff was not pleasant at all, no “Hello” no “Good morning” and when asked if she had our orders correct she seem agitated! The jacuzzi was not open due to on-going renovations which is understandable. Overall the hotel was clean and cleaning staff was very nice and pleasant!!

Nice hotel for the price. Very friendly, helpful staff. Nice pool. Light breakfast to go.

My reservation was canceled because they said they had been recently sold so I guess the new owners don’t like money or did they realize it was Fourth of July and they could make more money for last minute reservation no one should ever deal with a business like this.

We had some issues with our card and the bank with booking this property. The front desk staff seemed patient and understanding while we got the runaround from our bank for over an hour. Eventually we ended up paying for our hotel in cash, including $40 of the $50 deposit. Just to have a card on file, we used our credit card for the remaining $10 deposit. Later, we found our room was disgusting. The sheets on the pull out bed were gross and dirty and we found a roach crawling in our room on the wall. We ignored this considering the front desk person was so patient with us from the beginning. We just requested new sheets and killed the bug. On Friday night, our AC went out in the middle of the night. They didn't have anyone to fix it, so they moved us rooms, one floor up. A bit inconvenient because we had all of our stuff but they did allow us just to leave everything in the old room for the night as long as we moved everything by 11 am the next morning, which we did. So once again, I said to myself, due to their customer service and understanding, we wont leave a poor review of our poor experience thus far. The last straw was getting our $50 deposit back. As previously stated, we paid $10 on our card and the rest of the deposit in cash. However, upon checkout they only gave us $10 back. They stated they didn't have record of the other $40. So it seems the man that night stole our money and no one will return our calls to refund our remaining money.

Hotel was nasty, never had towels to refill. No customer service.