The Westin Pasadena

The location is great and makes all things Pasadena very accessible. Staff consistently friendly (front desk, restaurant, valet) all around.

Wow, so this once very nice hotel is TIRED. The public areas seemed up to par, but the room was tired and not well - equipped. Furniture all nicked and scratched. Shower/fixtures not great. Closet door that would not stay open on its own and would slide closed on your hand when retrieving or putting up clothes -- seems minor, but is very annoying. NO FULL LENGTH MIRROR -- really??

The highlight of the Westin Pasadena is the exceptionally comfortable beds. Ultimate level of coziness! The second wonderful feature is location--convenience is all there with walkable cafes and shopping. It's luxurious-feeling for the price. Everything was very clean, and the staff was helpful and friendly. One last note on the rooms: love the waterfall showerhead.

The property is very lovely and is in a good location. One can walk to restaurants and nice shops within 10-15 minutes. The property has been renovated and is currently undergoing a pool renovation. We ate in the restaurant for breakfast and the service was speedy and the good was good. It's a good place to stay when in Pasadena.

We reserved Westin Pasadina through Expedia. I like eating breakfast at the hotel so I do not have to worry and think of other options and can start my day right away. So I specifically looked for the hotels with breakfast included. I know I can always find something to eat and move on with my day. On the booking page ( I had a picture to show the hotel) it clearly stated breakfast included. They wanted to charge us for the breakfast $60 for two. Never mind that our breakfast was not so complicated that it was worth $60 definately overcharge and it was not even a regular continental breakfast but order by the plate. I had an omlet with potatotes( half were not cooked through) a toast and tiny jar of jam. It tasted just like regular continental at any chain hotel and my husband had a plate of salmon with a bagel. In the end I got a charged a little over $10 and that is because I complained. Then I went to the front desk. It was honestly not about $10 I felt that the reservation said breakfast included then it should be included. If that option would not be available then I would have reserved another hotel. I had an argument with a front desk and in the end they promised to dismiss the charges all together. I was told that even their high end clients get a credit of only $30. Then I told them talk to expedia and remove breakfast included option. So if you decide to stay there do not buy breakfast option . And do not eat at the over priced restaurant at Westin. It is not far from many restaurants in town and there you will find better options, including going to Wholefoods and getting things there. Then to the room. It was clean and your regular room but on the smaller side so nothing special good enough to come to sleep and leave. We had only one might so we did not care much. The bed was not all that comfortable. The mattress was a bit hard for me. If you like a hard mattress then you will be fine. If you are looking for something more comfortable this ain't it. I woke up a few time during the night from pain and had to move. Until in the morning I took extra pillows and layed them as a topper and fell asleep better . finally. Or you could aks for another cover and used the one you had as a topper. Would I go there again - not sure at all The room and the hotel I would rate as a three star but because of breakfast dishonesty I rated as 2 stars

Staff was great. Very clean hotel.

Over priced, also when I booked it said breakfast included and it’s not. Pool was out of service.

Reginald Bailey was very helpful and attentive to me during my time at the Westin!!! He has a great attitude and he’s patient. I really appreciate good customer service

מלון נוח למרות גודלו. יש 4 מעליות שתמיד זמינות. גם דלפק הצ'ק אין מאויש תמיד והצוות מאןד מסייע.קווין מנהל הקבלה מאןד שירותי. החדרים מרווחים. המיטות סופר נוחות.יש מספיק תאורה בחדר.פינת קפה נוחה ומקרר.

הריהוט כבר מיושן. ברוב החדרים המקלחת ללא מקור מים נייד, רק קבוע.

Location

Pubic hair clumps on shower wall upon check in No baggage check help