The Westin Pasadena

Chambre spacieuse

Salle de bain - Douche qui ne fonctionnait pas / Commande TV ne fonctionnait pas Pas de mini bar

Friendly staff

NO WiFi ! To register to some App., is most difficult for seniors ! TV went OFF at 8 pm, “no connection”, but several stations like Lifetime available, no regular channels. One phone not working, actually not a major problem. The rug not cleaned up to bottom of bed. Crumbs on floor when I pulled covers back at bottom of bed frame!

Convenient location. Nice outdoor seating area for breakfast/drinks. Clean rooms with lots of counter space and storage space. The staff were very friendly and helpful.

Elevators were not working very well and at a time only one was working. Taking the stairs was not very easy as I had to connect along multiple floors to get out (without triggering emergency). Was not posted that the pool was not available, so that was disappointing. Also the shower curtains were too short (or rod too high)- water pours on the floor if you do not diligently manage the curtain. We had to move from our first room because the heater didn't work- annoying, but it was resolved quickly by the maintenance staff, who were helpful and friendly.

The front desk was super helpful!

I wish the rooms all.had balconies that open. I am claustrophobic but it was nice that the windows opened

Nice

Need more hand soap

What happened to the Heavenly bed?? The pillows were so lumpy, high, and gross I had to sleep on folded bath towels instead. They "upgraded" us to a room that stank of chemical cleansers and couldn't move us because they were full. We had to open all the windows and leave for a few hours, which barely helped. The room was also very poorly lit. Just a very funky room in a bad way for a Westin. The one thing you expect from Westin is consistency in the room quality and this hotel reeks of decline.