Royal Inn Provo

Your staff, apparently foreign born, acts like they are the only important people. One staff member (a woman) checked us in. She gave us a key which did not work. When we told her we could not get into our room she remade the key and when we opened the door, a nude people man was lying on one of the beds. We returned and the woman told us to go someplace else. Our reservation had been made several months ago and there would not have been anywhere to go, and I doubt she could or would have refunded the money we paid in advance. After getting a second key the woman chased after us across the parking lot yelling and screaming at us. The manager spoke to us and we thought the issue was taken care of. A short time later my daughter was asked to come out and the police were there. The woman was screaming "I want her in handcuffs." After explaining our experience to the officers, the senior officer on site explained to us they receive more calls from this motel than all the other motels in the area combined. We have utilized the convenience of this motel for years. Long before it became the Royal Inn. The staff has been foreign born for years, but they have always been efficient, respectful, and polite. This particular employee has none of these qualities.

If I owned the motel, the guest would always be right, even if they were not. There are occasions when a guest is wrong, but your employee (maybe an owner) referred to the property as "hers". Regardless of her status, she was vengeful, impolite, and rude. What is more important to the motel is the response time of the police. False accusations about a guest, or calling the police when there is no actual problem, except in the distorted mind of an employee, will one day cause a delay when help is actually needed immediately.

Area of town great !

Everything old / broken / people working there are barefoot and non helpful

Very friendly staff and clean room.

Noise from the walls. I think it was a water heater. Noisy heater.

Nothing

It was outdated and everything seemed to be falling apart.

Nothing.

Owners spoke almost no English so communication was incredibly difficult. I’m pretty sure the guy was sleeping in the back when we walked in. The only good thing was that the lady at the desk was very nice and immediately approved our refund and had a disappointed look when we told her about everything we encountered in the few minutes we were inside our room. This is probably the worst motel I’ve ever stepped into. We didn’t even stay- we checked in and went to the room and it was horrible. Long black hair on the box spring, a burn hole in the bedspread, a used bandaid on the floor in the bathroom. The door didn’t seal at the bottom, the curtains had tears in them, patched but not painted holes in the walls, the exhaust fan in the bathroom was super loud, the grab bar required by law in the bathtub was just a piece of metal wedged into holes in the enclosure so there has to be mold behind the walls of the shower. There was some kind of bug on the ceiling. Screws holding in the outlet behind the bed where, I assume, people on drug tried to rip the wires out of the walls, possibly? I can’t believe this place isn’t closed down by the health department. There was a car door in the pool area and hood outside of it. I hope they clean it up.