SureStay by Best Western Clermont Theme Park West

I love the cleanness and the staff was so good to us and the breakfast was good too. The rooms was amazing so clean.

Nothing I love everything about it

I liked that there was an elevator. I liked the pancake maker. Very cool!. Great location for my family.

I didn't like the fact that one of your staff kept saying there was a note in the system that there were TWO pets in the room. LIES! That was not me!

A 30 min de voiture de Universal Studio et 1h30 de Kennedy Space Center. Belle petite piscine et propre. Bon petit déjeuner avec l'essentiel.

Le sol de la chambre n'était pas propre. Bien que les lits ont été refait et les serviettes changées une fois ds les 4 jours, le ménage n'était pas fait Dommage qu'il n'y avait pas d'eau au petit déjeuner.

The room is clean The hotel is quite, and safe

I didn't like 2 things: 1- the guy in the reception insisted to hold $100 as security deposit to be refunded at the check out time, but he doesn't! I kept waiting for a couple of days after checking out And I surprised that he charged me the $100 !!!, so I called the hotel to ask them to refund me my money. What you supposed to be refunded at the check out hour, then, he took two days to make refunding for $80 .. 2- in the checkout day, I asked him to let me make late. Check out only one hour, he insisted to charge me $10 per hr! I said, okay. So I did check out only one hour late.Which is 12 p.m, when I ask it him to refund me, the $100 deposit, after cutting $10 for that hur, he did charging me $20 dollars instade of $10 !!! So I called him back wondering why he charged me. Double amount. However, he have they check out time on the system. So he promised he would return the $10 but he didn't! I want trust to repeat this visit anymore in this hotel.