Four Seasons Resort Maui at Wailea

Un paradis sur terre Service impeccable

It doesn’t get better. We left the Grand Wailea after a night and traded a jam packed resort with chairs that literally touch eachother to a stunning oasis. The service was incredible- want food in your (included) cabana? Give them 10-15 minutes. Need your sofa bed made up? It will be done while you’re at dinner. Speaking of dinner, duo was excellent and the truffle macaroni and cheese was amazing. We were disappointed we wasted a night at the other resort but we definitely made the right decision in moving! The service is incredible- from the valet to the poolside service to the restaurants and the housekeeping. Absolutely no complaints!

Super friendly staff and amazing hotel.

We travelled to Maui Four Seasons after the Four Seasons Hualalai. We are from east coast and I’d be sorely disappointed if this was my only taste of Hawaii. This property feels like one of the major resorts in Nassau, and despite being the 5-star option, it does not measure up and I would not recommend. Our welcome experience was lackluster— room was not ready until 3 pm (understandable with a 4 pm check-in), but traveling with a baby made this very challenging, and no accommodations were offered. Unlike Hualalai, there was no tour or refreshment on arrival—just an attempted upsell to a suite. We were directed to a restaurant for lunch that had a 30 minute wait.. The pool and beach areas were overcrowded, with no seating unless claimed at 7 am, which feels more like a cruise ship than a luxury resort. With only two family pools and the adults-only pool isolated, options for families are limited. Furthermore, the majority of the seating does not face the ocean, making it impossible to watch your kids comfortably in a chair and see the scenery— rather you’re sitting facing a loud crowded pool and a giant concrete building. You forget you’re in Maui except when you catch glimpses between people’s private cabanas. Rooms and facilities feel dated: one smelled of mildew, the AC didn’t work well, wallpaper was peeling, and bathrooms looked tired. Furniture damaged and dated. Lighting was not ambient— fluorescent in closets and bathroom.. I have had nicer bathrooms at Courtyard Marriotts. Housekeeping staff do their best, and poolside and restaurant service is warm and professional, but front desk and administrative responsiveness to our grievances has been radio silent. Food is mediocre for the price, and the kids club is underwhelming. Overall, the property feels more like a JW Marriott than a Four Seasons—especially when compared to Hualalai. We’ve decided to move our stay to Lāna‘i. Unfortunately I’m not sure there is another hotel on Maui much better..

This was an exceptional property and we literally had the most amazing stay. Staff were attentive and all car journies were complkmentary.

Room is outstanding Seafront Very beautiful Adults infinite pool Good instalations Staff Very friendly (María, in duo restaurant, was fantástic)

Price per night (1000€) is totally out of order. It is equivalent to a water Vila in maldives with full board included. 400€ for a dinner… Maui in general is overprized