Residence Inn Canton

Just wanted a weekend getaway from my local area.

Great location, staff was very friendly

I reserved a 2 bedroom Suite because there was a total of 5 family members. It worked out perfect, my daughter and husband took one bedroom and my husband and I the other bedroom, and my granddaughter slept on the pull out couch. To have a room with stove, refrigerator, microwave, dish washer is Fantastic! Entire family enjoyed the Breakfast options, from muffins,, bagels, danishes, english muffins, Waffle maker, fresh fruit, milk, juices! OMG! My granddaughter loved the Cheese and Egg Omelette's!! It was too cold to enjoy the Grill and firepit outside. Absolutely loved it and so did the entire family. Pool was clean, staff was very friendly. A+++

The only thing I was not prepared for was the Television, However, luckily I brought my Password Box and was able to log in to Netflix.

I didn't get the two bedroom suite I booked because the last one didn't have heat. They put me at 3 girls in a one bedroom and still charged me for the 2 bedroom suite. I was then told that booking had to handle the matter. When I called booking they told me it was the hotel. Basically going back forth. I never got refunded my money. I done with this whole thing. Very disappointed in Booking com and the Residence Inn Canton. I'll never cheat on South Akron/Green Residence Inn ever again.

Everything, staff was nice but who wouldn't be after you got someone for $200.

This place should not be overlooked. We realized at check in that I had lost my license and there was no way to check in without it. The guy at the front desk was empathetic and understanding but also was doing his job. We had to go home (90 minutes) in a snow storm to get my passport so we could come back and check in. It was important to spend the weekend with our daughter. Everything about the hotel was perfect for family time.

Location

Room was outdated and dirty. Curtains in both bedrooms had holes in them. There were three different window air conditioners installed with cords draped across the room to the outlets even though the unit is supposed to have a furnace with central air. The bed was stained and rumored to have bed bugs. Stains on all the kitchen chairs. They removed the closet doors and left the wood tracking running along the bottom of the floor. Dishes and cabinets had coffee stains running down them. Counters had a sticky/granulated like substance all over them. When I tried to speak with management she tried to blame the conditions on my family as we made a bag of popcorn in the room while we waited as my children were hungry. She then proceeded to be rude and not try to de escalate the situation by kicking us out of the property that we paid for. As she was leaving the room I went to shut the door behind her and she forced her way back in the door to tell us we had 10 minutes to vacate the property. Very rude and ignorant. Said I got “shrill” with her and told me there would be “no pleasing” us even though she didn’t even try. She had a foul attitude upon entering the room and the booking.com agent I was on the phone with heard the entire interaction. I only became agitated when she tried to blame the deplorable conditions of the room due to us making a bag of popcorn! 10/10 DO NOT RECOMMEND this property! BEWARE!!!!!!

Helpful Customer Service