Best Western Premier Lakeland North

It was nice for anyone who needs somewhere cheap to stay.

No hot water! Nothing is worse than a cold shower. And the bed was like a cot. Not comfortable.

Staff was polite

Lamp was not working and couldn't change the thermostat

did not like anything about it

The pool was amazing and the rooms were clean i would def stay there again

Nothing really except for the staff was nice

The room has roaches the water was cold no hot showers the house keeping staff never brought me clean towels after asking on 3 different occasions. The grounds were dirty trash everywhere I won't go back

It's clea

Been living at this hotel for 5 months the front desk people that own the hotel are very nasty and racist one of the guys that work here gets loud and disrespectful with you , points his finger in your face and threatens to kick you out over no probable cause. They don’t know how to talk to people at all and they have the police on speed dial just in case when they feel like kicking you out. There was one incident when the hotel staff said me “that’s not my problem , that’s your problem “ when I tried to pay the room up front he got loud and dismissive. We were targets the whole 5 months we stayed at this location. They say they’re closed but still renting out undone rooms. We faced countless of problems with racial discrimination. Hotel staff invades privacy and creates a hostile environment in front of children in the room. They don’t know how to run a business nor be professional. Room is very nasty and old they don’t have a stove just a microwave they didn’t clean and fridge that barely work. The tub nasty and the handle bar broke off slamming on mom’s foot. They don’t know how to work their system at all and try to charge your card twice in one day. Sheets and cover don’t get clean all the way and housekeeping is a no show. Numerous of cats and trash outside of the hotel. They had someone out here breaking in vehicles the area is not safe. The staff watch you the whole time as you make payment for an item they took out all their vending machines and the laundry is a horror show it’s never clean and very trashy. It smells like marijuana smoke and trash all through the stairwell that’s never cleaned. Head of housekeeper thinks she a manager and walks through people’s room unannounced! And she opens the door to harass you about payment this hotel should not be operating whatsoever! Hotel owners cannot work under pressure they walk around on the phone all day. I also witness a lady saying there’s bugs in the room ( which is correct) and her daughter is allergic to bugs and they didn’t care and wouldn’t refund them. Got the cops called on them. One them stepped up to my sister as if they were about to hit her they are very aggressive and everyone needs to be retrained or shut it down

terrible customer service