The Victoria Hotel Manchester by Compass Hospitality

Awful. Had a baby with us and there was music blasting until 1am. We rang several times and the mangers was rude (requested a quiet room). We haven’t slept at all and my baby is knackered. This is my birthday weekend and it’s ruined. We have to drive home now which is over 4 hours on 0 sleep which is dangerous. Place was mucky. Wouldn’t ever stay again. Don’t book in a wedding and party and take a baby reservation it’s not fair! Awful and the manger didn’t do a thing. I will be ringing back to tell her about the full list of issues and how I would like her to think about future bookings when people have kids. This hotel has ruined my birthday weekend with my boyfriends and 19 month old. I will be writing more in-depth reviews on all sites I can!

I had to find a hotel to stay in at short notice, and this was closest to me. I am so thankful this is the hotel I ended up at. The staff were incredibly accommodating, going above and beyond to support me and a relative in a very difficult circumstance. I cannot say enough about how helpful they were across the board, including the night reception, security and the reception team in the morning. The hotel was quiet and very easy to access with ample parking. The beds were comfy and everything appeared wellmaintained.

After 5 hours drive we arrived at 10pm , and wanted to take a shower. There was no hot water, we went to the reception and asked lady told us that she will turn on boiler now as they switch it off for the night. We waiter over an hour still no hot water. Got up in the morning to take a shower and still no hot water. Another trip to the reception and lady telling me that their boiler is broken and they called someone to repair it but they dont know what time they will show up , and she cant do anything as it affected all hotel. Customers should be informed on the check in that there is an issue with boiler and decide if they would like to stay. While we were leaving lady also challenge me about payment . Yes I paid for it when booked. You should be offering a refund and apology not challenge me about payment which was done prior.

This hotel is slightly passed its best. Most things were ok but no better. The staff whilst being very friendly, lacked the service skills you would expect. Whilst recognising it would fall into the budget category , it still fell below my expectations. The food however was good.

Good property

Staff were lovely and breakfast was delicious. Room was very dated but clean. Uncomfortable bed and pillows and wasnt told there was a wedding taking place which really ruined it, music went on till 1am which earplugs Couldn't stop, like being in a nightclub.

Lovely stay, not sure about them offering deluxe double. Just looked like a normal double room, also the walls are far too thin as I could hear the tv clearly on either side of me. With the amount of people they should have kept us apart to reduce this problem

The location of the hotel was ideal but as soon as I entered the concierge there was a layer of cigarette smoke to walk through. The staff on my brief meeting were friendly enough. My initial room had a flickering main light over the bed, the bathroom had a green slimy fluid in the bath which I took a picture of at the time. Main door handle to room 186 was broken from abuse I assume from other previous occupants as there was a pendulum effect in the entire door mechanism. I raised the issue and was moved to room 173 which was occupied when I let myself in, then the staff up graded me to Deluxe. Deluxe wasn’t considerably better but it could be just my opinion at this point. The owner of this hotel should book himself a room under concealed identity. It’s not a spot I’d rush to see again.

The staff where friendly, the room was clean but the one thing I was very disappointed in was there was no soap in the room nor tea/coffee sugar to make a drink with. I wasn’t told that I had to go to reception and ask for them.

Did book a premier room but unsure if that’s what I was given, old tired furniture, batteries held in TV remote by cello tape, sign of old rising damp in the corner.