Marriott Puerto Vallarta Resort & Spa

We stayed 7 nights for a large golf tournament. Check in service was great. We paid for an upgrade and do not feel it was of value. We over looked an alley way on the side of the building. Service at the pool was great. Ask for Raul, hands down best pool server. Our rooms were very clean as the whole property was. Delicious coffee and pastries at the coffee shop. We will be back next year !

Actually I am getting ready to go to Puerto Vallarta in a few days but we go every year and we always stay at the Marriott. The location is great because it's not in the Hotel Zone (which has SO MANY hotels... and people) and it's relatively close to the airport (but not close enough to be worrysome) which makes it easy to get there. The staff members are so sweet and helpful. The rooms are always spotless and their restaurants are among the best in the area. We always have an amazing time and we love this place so much. It has become an annual tradition!

The service was poor as soon as we walked in. However, there were many wonderful staff members such as Erik in Las Casitas, Audrey who helped us switch out of a room that smelled like an outhouse to an upgraded room, and Arturo, who is an excellent masseuse at the spa (highly recommend). The pool.

I travel extensively and for the first time we went home early, because of a poor hotel experience. It was so bad, I still paid for the nonrefundable night we didn’t use. We just wanted to get out of there. Marriott’s marketing notes this is a luxury resort and you will see from the outdated facility (though being upgraded as you will hear from the work being done) to the frayed and stained pool towels that is a stretch. There were constant issues (service, room, feeling unsafe with amenities, and feeling unsecure after someone - possibly staff? - dumped our stuff, removed our towels from our pool loungers and gave them to someone else while we were in the spa) which I started to type out in detail, but this review was turning into a long paper and recounting it all is upsetting. I have traveled the world, and bottom line, Marriott PV was the worst stay we’ve ever experienced.

We have visited this resort for many years. The upgrades to the pool and restaurants are impressive and they are not done. We loved the adult pool and were spoiled by Saul everyday. He made sure our drinks were never empty and helped us decide on food and snacks all day long. We look forward to seeing him and his great personality next year. Andrea handled the busy breakfast buffet like the professional she is, making eggs to order and smiling the entire time. We love being able to walk to the marina or stay at the resort for dinner. Bring a refillable water bottle as they have added filtered water stations. A couple hiccups with the elevators but the staff handled it so well. Would love a pillow menu option for the rooms. Looking forward to seeing the additional upgrades next year.

Very clean

Rooms Pools Beach

TLDR: LOVELY hotel and people, bring the OLD LOBBY FOOD BACK AND DELI BACK. I’ve been coming here for 12 years, and have seen the hotel go through changes like any place would. They recently renovated the pool area which is lovely, but the lobby bar is really SUFFERING with the new restaurant Marieta. No one likes the food or frequents there anymore. The staff who works the lobby bar is suffering because no one wants to eat there. (Menu attached) Bring back the ceviche, the mini burgers, the wings to the lobby bar. No one wants croquetas, tuna salad, or that type of food. Also, please bring back the paninis and pizza at the deli. DO NOT make this an all inclusive quality will go down so much. Also please don’t get rid of or change Las Casitas. Everything else was FANTASTIC, but PLEASE bring back the old menu to the lobby bar. I hope others speak up with reviews as that’s the only thing that’ll help change. I know others feel very similarly to me!

Have called the hotel 6x now with no one available to take my call and the front desk unable to help me. Charged twice for my stay, stuck in an elevator for 20mins, sick for 48hrs from the food at Nosh (or from the ice in the drinks), dried throw up on my bedroom floor, had to climb 7 flights with luggage, their payment systems had us waiting 10mins at a time for every transaction. Extremely unhappy with this whole situation and trying to get someone on the phone has been a nightmare- even customer support is not helping.

It’s a good location away from the Puerta Vallarta strip but close to the airport

I was a bit disappointed with the landscaping and pools. Just not a fan of dark pools with pebble floor and prefer blue azul pools

Love staying here. Always our favorite place to be