Hyatt Regency Newport Beach

Location

Long walk to room from parking lot

The hotel had 3 events going on at one time which led us to not being able to park in the normal parking lot. The parking lot was over a half of a mile from our room which was incredibly inconvenient.

A delightful hotel with great food and drink but mostly exceptional customer service/interaction. A real desire to please the customer. (All staff were great but honourable mentions go to English Rob, Sarah Graves and mixologist extraordinaire JC)

Newport Hyatt is an excellent experience. Staff is amazing, hotel is exceptional. It has a resort feel/vibe located right in Southern California. We look forward to staying there again!

Staff is always amazing and helpful.

It is outdated considering the price and the comforter is as thin as a bed sheet. I didn’t get much sleep that night because of it.

The staff was amazing, but it is very clear that this is a conference hotel. My room was horribly out-of-date. There were rust stains on the door jams and on the sprinklers. The shampoo/conditioner was also clearly a low-quality filler. The coffee maker was also extremely dirty, so dirty that I didn't even use it. The food and drinks were also average, which was sad considering how separate this hotel is from some of the better places to eat in Newport Beach. The staff was very accommodating, though. I just wish they would put some focus on making the rooms a bit more comfortable and not just rely on the conference hotel pricing. Definitely not a hotel to stay at for leisure.

My family accompanied me and enjoyed the hotel while I was at a conference. They loved the breakfast options an really enjoyed all the amenities.

Rude! Never have I encountered front desk staff so rude. If the individual actually listened, then she would have understood… but the assumption she made was she knew what I wanted and then started berating the customer. She didn’t listen when I said I wanted the aircon fixed as it was freezing AND I would have simply called, but the phone didn’t work… she asked for ID. I explained I didn’t have any as I just wanted the aircon fixed…absolute abuse! She needed ID…in the end I went back to my room and cut my stay short. Never coming back. How is that service? What is wrong with this country… service used to be a given, now it is non-existent.

It’s a great spot for us Very comfortable

None

I am writing this review to call out a fantastic front desk staff member, Maria. She mentioned she was relatively new to the property. Excellent check-in and she made sure to greet me by name every time I passed by or interacted with her. Outside of that this was just an okay property. My room was updated at some point and clean. The bathroom had a single lightbulb that did not offer much light….it was hard to see in the bathroom. The bed was comfortable and the room was quiet. Stayed for two nights, did not eat on property, but utilized the coffee bar in the morning. That was good.