Grand Palms Spa & Golf Resort

Bb

N/A

We were placed in the room 154, looked on the sheets and voila,  NOT ironed. And the door chain is broken, and the lock on the bathroom door is broken, and a fan in the bathroom not working. Very old nightstand lamps with NO USB chargers. There only 2 USB chargers in the room and they are located NOT next to bed. So, if there are 2 persons with 2 cell phones and 2 laptops/tablets there are no place to charge the all. In addition, I specifically book a room with a microwave and a fridge. And, guess what,  room 154 has no microwave nor fridge. June at the reception was nice and gave me another room. And, please take a look the pictures from room 160. Guess what? You are correct, NOT ironed sheets again! Is this a new trend? In the morning of January 6th, Room 160 has uninvited guests -red ants.   I didn't know that I have to bring tea and decaf coffee for myself. There is NO tea and NO decaf coffee in the rooms. Pool had been closed. The Restaurant is under reconstruction and breakfast with no eggs, no oatmeal, no small sandwiches, no cereal, and no pancakes (just bagels, cream cheese with grape jelly, apples, juice and coffee) has been served in small tiny room. The person sitting in that room was collecting vouchers meanwhile she has a big "Tips" cup next to her. What for we have to pay tips for? Parking is NOT free. $8.50. Has not been disclosed upfront. VERY disappointed!

Since arriving the lady tell me that don't have hot water I was there for 3 days and not hot water this is not a good for a hotel they need to resolve the problem ASAP. I'm never back again.

No hot water and not restaurant.

The convenience of the area.

Shower room.

If I could give this place a zero or negative score I would. This “hotel “is located within a golf community and stepping 1 foot in there you realize it is a front for either money laundering or just there to offset their HOA or golf course fees. My parents husband and I all stayed in two rooms at this resort for my best friend’s wedding. It was so horrible. My parents had to leave in the middle of the night like they were escaping East Berlin and demand a refund. We only stayed because we had no choice and we’re seeing my best friend the following morning so my husband and I had to stay but we had to wear socks immediately getting out of the shower because all the carpet is so sticky. It was a shady place that looked like drug deals, and John’s were walking around everywhere. I would’ve rather slept in my car. This was by far and wide the worst ‘hotel’ I have ever stayed in in my entire life, and my husband and I have traveled around the world. The pictures lie, and there are ants in the rooms. Unless you like cotton candy carpet that sticks to your feet and smell smells and unsafe neighbors that blast music until three or 4 AM- Run in the opposite direction as fast as you can