Iberia Palace Hotel

staff

smell of tobacco in the room, loud music from the restaurant and room was not cleaned properly.

The staff was very friendly and kind. The room for the most part was a lovely room.

The electric heating unit did not work. So, it was very cold where my children were sleeping. I reported it and they said that they would have a technician come but no one ever came. In addition, they were very restrictive on the provision of toilet paper. I have a family of 6 and after half a day the one roll that was provided was gone. I had to go and ask for more which they kept under lock and key. Also, there was the previous renters food still left in the cabinetry and in the mini fridge. I had to bring that to the front desk and the girl seemed super worried. Also, this was the top of the line room in their hotel and in their photos they have things like a bottle of wine with wine glasses (as if complimentary) and communicate about a minibar in their description. Neither of these things existed. When I asked they said "oh we aren't doing that now". Also, half the items on their restaurant menu were not available. I do not typically complain but I think this could be some helpful constructive criticism. You should advertise correctly and truthfully.

Clean and comfort, location.

A disco on the top floor. It was not very noisy, but I heared sounds through windows and walls.

The restaurant is above the room and it was noisy. The sheet was not clean, even though it was washed

The reception didnt see the reservation, so they didnt expect us. But after i showed them the reservation they upgraded us to a suite, which was very nice. The room was great and very fancy, with a jacuzzi. But not so clean... And the breakfast was very poor.

Room is small. Maintenance is bad. The shelve of the mirror is lose. However the roof top restaurant is nice with good view .